Req #: 47853
Category: Leadership
Status: Full-Time
Shift: Day
Facility: RWJ New Brunswick
Department: Emergency Dept Access Service
Salary: $100,000.00 - $120,000.00 per year

QUALIFICATIONS:

Required:

• Bachelor s Degree or equivalent experience
• Knowledge in all aspects of registration, Non-Federal and Federal billing regulations, and state programs such as Charity Care
• Medical terminology and computer skills

Preferred:

• Minimum of 7 years in management/leadership role
• Minimum of 10 years Patient Access /Revenue Cycle experience

• Responsible for the oversight of all registration and operational functions within the Patient Access Department with primary focus on excellent customer service
• Ensures that processes and procedures are in place that ensure that the role of registration in the revenue cycle is effectively managed
• Responsible for ensuring the accuracy of registrations, which includes correcting and tracking registration errors via daily reports
• Utilizes necessary systems to review daily alerts, address system errors and requesting system rules in order to better registration accuracy
• Participates in Revenue Cycle Leadership meetings
• Creates agenda and reporting for KPI and metric review
• Responsible for the education of all staff and must ensure all registration staff is competent and recertified yearly on mandatory education.
• Responsible to provide all Patient Access staff including ancillary departments with weekly and monthly reporting of Key Performance Indicators
• Manages multiple departments/staff and assures all issues are addressed and patients are registered appropriately without delay
• Delegates and prioritizes work assignments in relation to the patient s needs and staff s competence
• Provides clear communication and expectations for staff around KPI s and goals
• Responsible for ensuring that staff schedules, competencies and practices are managed appropriately
• Ensures that all updates and changes in the registration process are effectively communicated
• Responsible for the productivity and performance of the department accountable for the performance, measurement, monitoring, and reporting of functional areas aligned with established management targets/KPIs
• Creates action plans and follows through on them for issues of competence and training as identified through the work queues and reports
• Proactively monitor and act upon all aspects of the Patient Access Department registration functions through the analysis of management reports and related documents
• When metrics are not being met, the Assistant Director of Patient Access is expected to create, implement and monitor action/work plans designed to improve these metrics
• Communicates issues and policies to all staff members as it relates to department and ancillary areas
• Informs staff of System updates and is responsible for providing any/all pertinent information related to registration issues.
• Maintains open communications with management
• Develop and update policies and procedures related to the functions and responsibilities of Patient Access Department in conjunction with the Director of Patient Access
• Promote and emulate a customer service focus that supports the overall departmental goals as demonstrated by the Press Ganey and HCHAPS survey tool
• Ensure that action/work plans to improve Employee Engagement Scores are followed through and implemented
• Ensures that Patient Access Department practices and operations are integrated with other clinical and hospital departments, along with the System Business Office Operations
• Assists in the development of the Patient Access Department operating budget and goals with the Director of Patient Access
• Proactively manages the budgeted FTE s and overtime within their assigned areas
• Provides excellent customer service to all patients, colleagues and other external and internal customers
• Demonstrates a high level of efficiency, accuracy and productivity
• Completes all other duties as assigned
  Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice