AT FAIRMONT, WE WANT TO BRING OUT YOUR HIGHEST POTENTIAL. SHORTLY AFTER APPLYING, YOU WILL RECEIVE AN EMAIL FROM OUR PARTNER ASSESSFIRST PROMPTING YOU TO CREATE A PROFILE AND COMPLETE A QUESTIONNAIRE. THIS IS A MANDATORY STEP FOR YOUR CANDIDACY TO BE CONSIDERED AS IT ENABLES US TO EXPLORE YOUR COMPATIBILITY WITH THIS ROLE AND OUR CULTURE OF LUXURY EXCELLENCE.

Job Description

Qualifications

• Excellent knowledge of Rooms division operations. Knowledge of Micros Fidelio Opera and Microsoft Office Applications
• Minimum of two years as a manager within the Front Office at a mid-sized to large hotel
• Leadership experience in a unionized environment
• Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignments and additional duties
• Diploma/Degree in Hotel Management an asse

JOB DUTIES INCLUDE:

As the Assistant Director of Front Office, you are a senior leader in the Front Office department, and directly lead the Front Office department, inclusive of the Front Desk, Royal Service, Guest Services, and Deloitte University teams.

• Oversee the Front Office daily operations, exemplifying the values of a service focused organization
• Frequent and direct contact with guests, both in proactive and recovery situations
• Regular coaching of leaders and front line employees to optimize performance. Participating in interviewing, recruiting and selection of new team members. Complete workforce planning including scheduling, payroll and recruitment.
• Overseeing adherence to brand guidelines, LQA standards and loyalty programming.
• Oversee group arrivals, ensuring all requirements outlined on the resume are executed. Attending pre-cons, resume meeting, and representing the Front Office as a whole.
• Lead monthly departmental meetings, communicating goals to increase colleague engagement, service scores and overall productivity.
• Thorough knowledge of emergency procedures ( Emergency Preparedness Manual ) and general crisis situation procedures

Qualifications

• Excellent knowledge of Rooms division operations. Knowledge of Micros Fidelio Opera and Microsoft Office Applications
• Minimum of two years as a manager within the Front Office at a mid-sized to large hotel
• Leadership experience in a unionized environment
• Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignments and additional duties
• Diploma/Degree in Hotel Management an asset