Assistant Director, Guest Services at Virginia International Raceway

Alton, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

0.0

Posted On

17 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Event Logistics, Staff Management, Training Programs, Budget Management, Interpersonal Skills, Time Management, Organizational Skills, Problem Solving, Data Compilation, Written Communication, Marketing Principles, POS Systems, Guest Experience, Inventory Management

Industry

Motor Vehicle Manufacturing

Description

Description Department: VIR Resort Reports To: VIR Resort Director Purpose: The purpose of this position is to support the Resort Director in overseeing and operating the Resort/Guest Services department while driving sales, ensuring exceptional customer experiences, and maintaining efficient workflows. Job Responsibilities: Operations & Department Oversight Oversee daily operations of Guest Services, Lodging, Housekeeping, Janitorial, Group Sales & Event Hospitality, Karting, Ticketing & Credentials, and Shipping & Receiving. Manage staff scheduling, training, and departmental coordination to ensure efficiency and high-quality service delivery. Develop and implement event logistics including load-in, parking, signage, camping buyouts, and porta john placement. Maintain inventory of VIR assets (tables, chairs, linens, etc.), ensuring organization, cleanliness, and proper storage. Establish and maintain training programs for all VIR Guest Services POS systems. Maintain accurate records of shortages, damages, maintenance requests, and security issues; submit work orders as needed. Manage guest services transactions (power, camping, paddock vehicle passes, long-term parking), ensuring compliance with cash-handling procedures, financial controls, and asset protection standards. Assist in managing departmental budgets, ensuring effective allocation of resources Guest Services & Experience Deliver excellent customer service through attentive, courteous, and professional interactions with guests. Monitor guest feedback and implement strategies to improve satisfaction and loyalty. Ensure personalized services for special guests, hospitality groups, and event clients. Address and resolve guest complaints and concerns in a timely, professional manner. Procure, recruit, and plan for new and existing group sales clients while maintaining strong relationships to drive revenue and ensure repeat business Requirements Education or experience in hospitality, management, or related field is preferred Ability to work multiple weekends throughout the season and maintain a flexible schedule. Excellent interpersonal skills, including strong customer service orientation. Ability to identify and/or follow up sales leads and referrals. Ability to meet and/or exceed established sales targets. Knowledge of marketing/sales principles, strategies, and techniques. Ability to work under pressure and meet deadlines. Ability to use independent judgment to analyze and resolve problems. Good time management and organizational skills. Ability to gather data, compile information, and prepare reports. Ability to create, compose, and edit written materials. Systems of Knowledge: Maestro, Google Suite, Silverware, Office 365 The items listed above are the priority, but do not exclude you from being a VIR World ambassador at all times and offering assistance to all VIR programs/employees when they are in need.

Responsibilities

The Assistant Director of Guest Services will oversee daily operations of various departments, ensuring high-quality service delivery and efficient workflows. This role also involves managing guest services transactions and maintaining departmental budgets.