Assistant Director Housekeeping - Bvlgari Hotel Milano at SINGAPORE MARRIOTT TANG PLAZA HOTEL

Milan, Lombardy, Italy -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

0.0

Posted On

26 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervision, Coordination, Record Keeping, Inspections, Equipment Maintenance, Guest Complaint Handling, Inventory, Communication, Administrative Support, Operational Efficiency, Liaison, Budget Preparation, Cost Control, Team Building, Training, Performance Appraisals

Industry

Hospitality

Description

Job Description – ASSISTANT DIRECTOR OF HOUSEKEEPING Job Title: Assistant Director of Housekeeping Department: Housekeeping Reports to: Director of Housekeeping PURPOSE/SCOPE To assist the Director of Housekeeping in the smooth and efficient operation of the housekeeping department ensuring maximum guest satisfaction, and adhering to the standards required by the hotel and assist in the planning process. MAIN DUTIES: Responsible for the cleanliness of the entire hotel. Ensures that colleagues are aware of the relevance and importance of their activities and how they contribute to the department objectives. Is responsible for the supervision and coordination of the housekeeping attendants to ensure that all tasks are carried out smoother and efficiently. Helps in maintaining record of all deep cleaning work, window cleaning, carpet shampooing. Follows-up on all out of order rooms. Ensures correct distribution and control of master keys. Conducts inspections of corridors, public areas, back of house and rooms to ensure proper cleaning. Ensures that all equipment is well maintained and properly handled. Handles guest complaints in accordance with the correct GIA form and reports all complaints to the Executive Housekeeper. Checks log books and follows up on outstanding matters. Assists in taking various inventories. Communicates to colleagues the importance to meet the customer. Ensuring the availability of the resources. Actively promotes an awareness of customer requirements throughout the organization. Ensures that responsibilities and authorities are defined and communicated within the organization. Ensures appropriate communication processes are established. ADMINISTRATIONAL: Assists in all administrative aspects of the departments ensuring that necessary clear and concise records are maintained. OPERATIONAL: Ensures through effective supervision that all services offered in the housekeeping department are always available and are carried out with the outmost efficiency and courtesy as per the department operations manual. Liaises with outside laundry and technical service departments to ensure the smooth flow of linen supplies and repair work. Liaises with the Front Office on anticipated guest check-ins, check-outs, room’s assignments and rooming list. Liaise with F&B for special needs. FINANCIAL: Assists in the preparation of the annual operational budget and CAPEX requirements. Is constantly aware of cost savings to ensure expenses are under control. COLLEAGUE HANDLING: Ensures that all colleagues report for duty punctually wearing the correct uniform at all time. Assists in the building of an efficient team of colleagues by taking an active interest in their welfare, safety, training and development. Ensures that all colleagues provide a courteous and professional service at all times. Conducts performance appraisals of designated staff as required. Assists the housekeeping staff whenever necessary in performing all job functions. Conducts daily line ups. Ensures that all colleagues have a complete understanding of the hotel’s policy relating to fire, hygiene, health and safety. Monitors and ensures that the Housekeeping staff performs their job functions to the hotel’s expected level of service. Ensures that housekeeping staff is well trained and supervised. Conducts training when required. Carries out any duties as assigned by the Director of Housekeeping. Attends related meeting. Respond to any changes in the housekeeping function as dictated by the hotel. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Responsibilities

The Assistant Director of Housekeeping assists the Director in ensuring the smooth and efficient operation of the department, focusing on maximum guest satisfaction and adherence to hotel standards across all areas of the hotel's cleanliness. Key duties involve supervising housekeeping attendants, managing records for deep cleaning, following up on room statuses, conducting area inspections, and handling guest complaints professionally.