Assistant Director - IT Systems & Operations [ITE Headquarters] at Public Service Division

, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

28 Sep, 26

Salary

0.0

Posted On

30 Jun, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Infrastructure Management, Cloud Computing, Business Continuity, ITIL, Project Management, End-User Computing, IT Security, Vendor Management, Budget Management, Data Center Operations, Virtualization, Strategic Planning

Industry

IT Services and IT Consulting

Description

[What the role is] As the Assistant Director for IT Systems & Operations, you will be responsible for managing the overall IT infrastructure services, end-user computing environment and workspace, business continuity and recovery of company’s information systems. [What you will be working on] Assess current and future needs, formulate strategic plans, propose and implement innovative solutions to achieve a cost-effective and scalable IT infrastructure that meets the organisation needs. Oversee the overall effectiveness and efficiency of IT Infrastructure services and operations such as Cloud, Data centre, servers etc, adhere to standards and guidelines to ensure high levels of customer satisfaction, minimise outages and drive timely recovery of high severity outage affecting IT operations. Monitor performance of the IT Infrastructure and establish plans for necessary technology refresh and expansion needs. Able to create, lead and motivate a team in developing and delivering timely, high quality, scalable, extensible, cost-effective solutions to overall day-to-day IT operations. Develop Key Performance Indicators (KPI) and measure monthly, improving KPIs on an ongoing basis via Pareto and root cause / corrective analysis. Develop and manage key metrics and Service Level Agreements (SLA) with users and colleges for the portfolio under management. [What we are looking for] Minimum 15 years of experience in Infrastructure and Operations and / or Information Systems, with at least 5 years of experience at the management level handling large cross-functional teams. Possess leadership qualities, good people and collaboration skills. Good presentation, verbal and written communications skills. Experience in infrastructure and operational support in a large, enterprise environment, IT best practices (e.g. ITIL), and managing third party service providers. Strong background in multi data centres, servers, end user computing technologies, administration, design and operations. Excellent working knowledge of Windows, UNIX, Linux, VMware, Storage Area Network, Oracle or Microsoft database technologies and administration required. Hands-on experience with Cloud technologies, Microsoft M365 suite (Teams, SharePoint, Exchange Online, Intune and Purview), outsourcing experience, Desktop and Application virtualization. Deep knowledge in the areas of IT security practices Familiarity with Government Tendering procedures, IT Security Policy, IT Governance in Public Sector and managing IT budgets would be an advantage. Certification/Skills Requirements Project Management: (Required) PMP or Prince2 certification. ITIL Foundation or Higher: (Required) A deep understanding of the ITIL framework for Service Management. Microsoft Certifications: (Preferred) Azure Administrator Associate or M365 Enterprise Administrator Expert. IT security management certifications: (Optional) CISSP or CISM Applicants may check their application status at the end of 8 weeks from the closing date of this job posting http://jobs.careers.gov.sg The Singapore Public Service plays a key role in the economic growth, progress and stability of Singapore by formulating and implementing government policies, as well as providing key public services. Whether you are a fresh graduate joining the workforce or an experienced professional, the Singapore Public Service offers a great variety of job opportunities for you. The work in the Public Service can be broadly categorised into the following sectors: Economic, Social, Security & External Relations, and Administration & Corporate Development. Be part of the team that shapes the future of Singapore. Log on and take your first step towards a career that matters! Need help? Please click here for assistance. Our team will contact you shortly!

Responsibilities

Manage overall IT infrastructure services, end-user computing environments, and business continuity for the organization. Formulate strategic plans and implement scalable, cost-effective solutions to ensure high system availability and operational efficiency.