Assistant Director Loss Prevention at Courtyard by Marriott Somerset KY

, , Cayman Islands -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

0.0

Posted On

18 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Loss Prevention, Security Management, Communication Skills, Leadership Skills, Customer Service, Analytical Skills, Emergency Management, Conflict Resolution, Training, Documentation, Team Collaboration, Safety Procedures, Coaching, Problem Solving, First Aid Certification, Cultural Awareness

Industry

Hospitality

Description

Assistant Director of Loss Prevention Manages security/loss prevention operations on a daily basis. Areas of responsibilities include protection of property assets, employees, guests and property, accident and fire prevention and response. Ensures that all areas of the property are safe and secure. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department, also Develops and maintain a working relationship with local law enforcement authorities. The Ideal candidate must have: • A minimum of 2 years’ experience in the security/loss prevention and a minimum of 4 years experience in a management capacity in Security/Loss Prevention or related field • 2-year degree from an accredited university in Criminal Justice or related major required • Excellent verbal and written communication skills • Computer literacy • Certification in First Aid, CPR and AED • Experience in working with a multicultural team • Strong leadership skills • Ability to work under various working conditions and stress while maintaining a professional and calm personality • Ability to manage emergency and weather related situations and the ability to plan for these events as needed • Strong desire to deliver outstanding customer service • Understanding of safety procedures, protocols and various safety rules & laws in accordance with company brand standards • Great analytical skills and an eye for details • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Ability to handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Ability to conduct investigation of all losses of property assets and refers to proper management for disposition. Assists the Director of Loss Prevention in managing the daily functions of the department to ensure protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget. Managing Security/Loss Prevention Operations • Assists in the development and implementation of emergency procedures. • Collaborates with the Director of Loss Prevention on ways to continually improve departmental performance. • Comply with policies on proper investigative procedures for loss of property assets. • Maintain proper documentation of property patrols. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Implements action plans to monitor and control risk. • Reports any procedure violations to the Director of Loss Prevention and appropriate management. • Strives to improve service performance. • Supervises security staff to effectively monitor and protect property assets. • Performs duties of the Director of Loss Prevention in his/her absence. Leading Security/Loss Prevention Teams • Assists Director of Loss Prevention in establishing guidelines and training so employees understand expectations and parameters. • Celebrates successes and publicly recognizes the contributions of team members. • Communicates critical information to Loss Prevention officers based on knowledge gained at pre- and post-convention meetings. • Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety. • Encourages and builds mutual trust, respect, and cooperation among team members. • Helps employees and guests obtain necessary medical attention on a timely basis. • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. • Serves as a role model to demonstrate appropriate behaviors. • Utilizes an "open door" policy. • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Ensuring Exceptional Customer Service • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Meet quality standards and customer expectations on a daily basis. • Handles guest problems and complaints effectively. • Interacts with guests to obtain feedback on product quality and service levels. • Provides services that are above and beyond for customer satisfaction and retention. • Sets a positive example for guest relations. Conducting Human Resources Activities • Assists in maintaining required OSHA programs and statistical data. • Assists in the management of claims by ensuring proper procedures are followed and documented. • Brings issues to the attention of the department manager and Human Resources as necessary. • Report all employee accidents and guest liability incidents to Claims Reporting Service in a timely manner. • Administer property policies fairly and consistently. • Certify security staff in first aid and CPR. • Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. • Trains security staff to effectively monitor and protect property assets. • Trains staff on proper patrol procedures. Additional Responsibilities • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

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Responsibilities

The Assistant Director of Loss Prevention manages daily security and loss prevention operations, ensuring the safety of property assets, employees, and guests. This role also involves maintaining compliance with legal and procedural documentation while striving to improve guest and employee satisfaction.