Assistant Director of Accounts at Unified Logistix Group

Deerfield Beach, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Jun, 26

Salary

55000.0

Posted On

22 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, SOP Compliance, Service Execution, Relationship Building, Operational Issue Resolution, KPI Monitoring, Data Analysis, Problem Solving, Process Improvement, Partner Training, Coordination, Logistics Operations, Final-Mile Delivery, White-Glove Delivery, Performance Metrics

Industry

Truck Transportation

Description

Benefits: Bonus based on performance Dental insurance Health insurance Training & development Vision insurance 📍 Deerfield Beach, FL (Full-Time, In-Person) 💰 Salary: $55,000 + Performance-Based Bonus 🩺 Benefits: Health & Dental Insurance About Unified Logistix Group (ULG) Unified Logistix Group (ULG) is a premier final-mile logistics provider specializing in white-glove delivery, warehousing, and cross-dock operations for high-end furniture and e-commerce brands. We are committed to operational excellence, service consistency, and strong partner relationships across our national network. Position Overview We are seeking an Assistant Director of Accounts to take ownership of customer accounts and partner performance across multiple markets. This role is responsible for ensuring SOP compliance, service execution, and continuous improvement across all assigned hubs and partners. You will act as a key liaison between ULG, our partners, and our clients—driving accountability, resolving operational challenges in real time, and ensuring a high-quality customer experience. Core Responsibilities Oversee day-to-day performance of all assigned accounts and hubs Ensure strict adherence to ULG SOPs, client-specific requirements, and service standards Build and maintain strong relationships with delivery partners, warehouse teams, and clients Proactively identify and resolve operational issues (delivery exceptions, damages, delays, capacity constraints) Review and analyze account performance reports, scorecards, and KPIs Monitor POD compliance (photos, signatures, documentation accuracy) Manage and improve customer satisfaction survey results Train partners and teams on process improvements, SOP updates, and service expectations Support onboarding of new partners and ongoing partner development Coordinate closely with internal teams (dispatch, billing, claims, and operations leadership) Key Performance Indicators (KPIs) Success in this role will be measured by the ability to consistently meet and improve the following: On-Time Delivery (OTD): ≥ 95% Service Level Agreement (SLA) Compliance: ≥ 98% Claims/Damage Rate: ≤ 2% (continuous reduction expected) POD Compliance (Photos & Signatures): ≥ 99% Customer Satisfaction / Survey Scores: Target client benchmarks (improvement-focused) Delivery Exception Resolution Time: Same-day or within SLA window Partner Scorecard Performance: Consistent upward trend across all assigned hubs Capacity & Coverage Stability: No service disruptions across assigned markets Qualifications Minimum 3+ years of experience in logistics, final-mile delivery, account management, or operations leadership Proven success managing multi-location accounts or partner networks (references required) Strong understanding of white-glove delivery, last-mile operations, and warehouse flow Ability to analyze data, identify trends, and drive corrective actions Experience managing KPIs, scorecards, and client-facing performance metrics Exceptional problem-solving skills with the ability to act quickly in high-pressure situations Strong communication and relationship-building skills Highly organized, detail-oriented, and capable of managing multiple priorities simultaneously What We’re Looking For A hands-on operator who takes ownership of results A relationship-driven leader who can manage partners while holding them accountable Someone who thrives in a fast-paced, high-pressure logistics environment A solutions-oriented thinker who can anticipate issues before they escalate Compensation & Benefits Base salary of $55,000 Performance-based bonus tied to KPI achievement Health and dental insurance Full-time, in-person role based in Deerfield Beach

Responsibilities

This role is responsible for overseeing the day-to-day performance of assigned customer accounts and hubs, ensuring strict adherence to SOPs and service standards across multiple markets. The Assistant Director will act as a key liaison, proactively resolving operational challenges and driving accountability among partners and internal teams.