ESSENTIAL REQUIREMENTS ARE AS FOLLOWS:

• Substantial working knowledge of Estates Operations and Facilities Management issues including building services, fire safety, asbestos, water hygiene and facilities related legislation
• Demonstrable management and leadership skills including the ability to ensure consistency of service provision
• Substantial Customer Service experience in a senior managerial role in a complex Estates, Facilities and Capital Development environment
• Good working knowledge of Estates and Facilities Management issues including building services, fire safety, asbestos, water hygiene, food hygiene, and Facilities related legislation
• Demonstrable management, leadership skills, ability and experience to ensure consistency of service provision in delivering high customer satisfaction through implementation of systems, procedures and KPIS
• Strong interpersonal skills with the ability to influence and build good working relationships.
• Ability to work in a customer focused environment and make rational, considered decisions. Coordinating complex outcomes to provide excellent customer service
• Ability to engender a customer focused culture
• Experience of developing and maintaining effective and collaborative stakeholder relationships
• Full Member of IWFM or equivalent professional body

ABOUT THE ROLE

• Lead the strategic delivery of Estates Business Partnering at Faculty and Department levels.
• Act as the primary point of contact for Faculty Directors of Operations and Deans regarding operational Estates issues.
• Oversee the strategic development of the Area Facilities Management (AFM) team to ensure effective campus operations and enhance the customer experience.
• Provide leadership in the delivery of customer service excellence across all Estates operations, including an annual improvement plan developed in collaboration with stakeholders.
• Strategically manage the Teaching Space Operations team to ensure the effective delivery of centrally bookable teaching spaces and social learning spaces.
• Drive annual projects to enhance the functionality and suitability of teaching and learning spaces, ensuring long-term operational improvements.
• Oversee the Building Management team supporting offices occupied by the Office of the President and Provost.
• Develop and maintain effective relationships with internal and external stakeholders, ensuring alignment across the Estates team and other key university functions.
• Serve as a key member of the Estates Management Team, contributing to the strategic planning and operational delivery of Estates services.