Assistant Director of Front Office - Martinique New York on Broadway, Curio Collection by Hilton
The is looking for an Assistant Director of Front Office to join our team!
Our historic 504-room hotel places you near iconic New York City attractions. Our hotel boasts an amazing 7,400 square feet of event space! In this role, you will oversee a team of servers, bartenders, and house attendants.
The ideal candidate will have 2-3 years of progressive experience in front office management at a similar size property, experience managing Local 6 unionized team members, and full availability including nights, weekends, and holidays.
Shift Pattern: Full availability including nights, weekends, and holidays
Salary Range: $85,000 - $95,000 / annually

WHAT WILL IT BE LIKE TO WORK FOR THIS HILTON WORLDWIDE BRAND?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services, and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions, and gets away from it all.
Hilton Hotels & Resorts is one of Hilton Worldwide’s ten market-leading brands. For more information visit www.hiltonworldwide.com.
If you understand the importance of upholding a brand’s reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts

• Assist in the direction and administration of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
• Assist in monitoring and developing team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counselling, and evaluations and delivering recognition and reward.
• Monitor and assess service and satisfaction trends, evaluate, and address issues and make improvements accordingly.
• Oversee the VIP process to include, but not limited to, reviewing VIP reservations, administering amenity orders, managing resumes for incoming guests and groups, updating inventory in the system, monitoring special requests, and overseeing rate changes on in-house guests.
• Initiate and implement marketing up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
• Run and complete daily reports, analyze data, and make decisions based on data.
• Resolve guest issues and concerns to guest satisfaction.
• Recruit, interview and train team members