Assistant Director of Information Technology (Data Centre and User Support) at Open University of Hong Kong

, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

26 Apr, 26

Salary

0.0

Posted On

26 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Infrastructure Management, End-User Service Management, Data Center Management, Leadership, Analytical Skills, Problem-Solving Skills, Communication Skills, Interpersonal Skills, Cloud Integration, Digital Transformation, Vendor Management, User Support, Helpdesk Support, Project Management, Collaboration, Technical Support

Industry

Description

Founded in 1989, Hong Kong Metropolitan University (HKMU) is a modern, vibrant and dynamic university. We tailor our professional programmes to adapt to market trends and meet industry needs, thus providing our students with quality professional education and clear career paths. Being the first University of Applied Sciences (UAS) in Hong Kong, we pledge to play a pioneering role in enhancing recognition of vocational and professional education and training, and nurturing talents with both applied skills and knowledge. As a faculty-driven, student-centred university in support of innovative teaching and learning, strategic research, and stakeholder outreach to provide maximum benefit to our communities, we conduct research that advances knowledge and enhances teaching, focusing on strategic areas, including digital humanities and literature, international business, gerontechnology, personalised care, smart city, open and innovative education, and bilingual learning and teaching. HKMU is becoming an ever more vital link in addressing and helping Hong Kong to solve many difficult challenges – as part of our involvement in, and commitment to, the ‘metropolis’ of Hong Kong. Our plans to expand into the Greater Bay Area (GBA) will also cultivate talent to serve Hong Kong and the wider metropolitan GBA. For more information about the University, please visit https://www.hkmu.edu.hk. We are now looking for a suitable person to fill the following position in the Information Technology Office: Major Duties and Responsibilities Reporting to the Chief Information Officer (Digitalisation and A.I.), the appointee will be responsible mainly for the following: Managing the set-up of IT infrastructure for all campuses, including remote satellite offices; Overseeing the operations, maintenance and security of the University’s data centre, cabling structure, campus network, Wi-Fi, and data communication, end-point devices, computing laboratories and learning commons; Providing continuous improvement of all end-user technology services across the University; Leading the design and execution of major IT infrastructure projects, including smart campus initiatives, cloud integration and digital transformation initiatives; Managing vendor relationships, agreements and procurement related to IT infrastructure and services; Collaborating with academic schools and administrative offices to evaluate technology requirements and align solutions with University’s objectives; Providing user support on hotline and helpdesk; Leading the team and monitoring the smooth provision of IT solutions and services (e.g. software support and installation) to different Schools/Offices; Providing support to the University's committees and user groups; and Performing any other duties as assigned. Candidates Candidates should possess the following qualifications, experience and competence: A recognized degree in Computer Science or Information Technology or related disciplines; Substantial knowledge and experience in IT infrastructure administration and end-user service management, preferably with managerial experience in tertiary institutions; Solid and extensive experience in the management of data centers, computer centers, teaching labs, and their facilities; Relevant postgraduate and/or professional qualifications in service management and information security would be an advantage; Profound leadership, independent and proactive with good analytical and problem-solving skills; and Excellent communication and interpersonal skills, and proficient in both English & Chinese. Candidates may be invited to attend a written test. Terms and Conditions for Appointment An attractive remuneration package, including basic salary, a composite cash/housing allowance, an end-of-contract gratuity, and a discretionary incentive payment, where applicable, will be offered to the right candidates. Generous annual leave, staff-development sponsorships, medical and dental benefits, and life insurance coverage will also be provided. To Apply Candidates who are interested in joining us may submit their applications via the University’s eRecruitment System. The personal data collected will be used for the purpose of considering your application for employment. For details, please refer to the “Personal Data (Privacy) Notice for Job Applicant” on the University’s website. If you are not contacted by the University within eight weeks from the closing date of application, you may assume that your application was unsuccessful.

Responsibilities

The Assistant Director will manage the IT infrastructure setup and oversee operations, maintenance, and security of the university's data center and network. They will also lead major IT infrastructure projects and provide user support across the university.