Assistant Director of Information Technology at FIVE Hotels and Resorts

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

24 Jan, 26

Salary

0.0

Posted On

26 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Leadership, Organisational Skills, Creative Thinking, Critical Thinking, Problem-Solving, Time Management, Multi-Tasking, Project Management, Technical Support, Troubleshooting, Teamwork, Collaboration, Information Technology, Cybersecurity, Guest Service Technology

Industry

Hospitality

Description

An Exhilarating Opportunity Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry. Join the FIVE Tribe - and Get Ready to Make Waves. The Candidate A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter. Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Information Technology Team as an Assistant Director of Information Technology will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights! What We’re Looking For A Bachelor's Degree in Computer Science, Information Technology, or a related field, with a preference for additional certifications or training in CompTIA A+, CCNA, or MCSA. A proven track record of Information Technology Experience in a Luxury Hotel environment, with a focus on Systems Administration, Network Management, and User Support. Comprehensive knowledge of Information Technology Infrastructure, and a thorough understanding of servers, networks, telecommunications, security systems, and peripheral devices. Demonstrated proficiency in Troubleshooting Hardware, Software, and Network Issues, with a solid understanding of operating systems, databases, and cloud technologies Exceptional Time Management and Multi-Tasking skills, with a proven ability in Information Technology Project Management, including Planning, Implementation, and Evaluation. Strong familiarity with and understanding of Hotel Management, Property Management, and Point-of-Sale Systems and Guest Service Technology. Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders. Superior Problem-Solving Skills and the competence to Exceed Expectations in dynamic and competitive operational environments. Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights. 'FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned. Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow ‘FIVERs.’ A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit. Key Responsibilities Collaborates with the Director of Information Technology to Strategically plan, organise, and lead the activities of FIVE’s dynamic Information Technology Team, ensuring flawless execution of Policies, Procedures, and Service Level Agreements. Oversees the management and maintenance of FIVE’s Top-Notch Information Technology Infrastructure, including Servers, Networks, Telecommunications Systems, and Peripheral Devices, guaranteeing optimal functionality and system resilience. Partners with Departments across the Group to understand tailored technology requirements, delivering bespoke solutions that drive Operational Efficiency and elevate Guest experiences. Provides timely and effective Technical Support and Troubleshooting for Hardware, Software, and Network-related challenges, supporting both Guests and ‘FIVERs’ with precision and professionalism. Leads and supports the Procurement, Installation, and Configuration of new Information Technology Systems, Equipment, and Software Applications, ensuring seamless integration, compatibility, and compliance with FIVE’s high-performance Security Standards. Safeguards the Security, Integrity, and Confidentiality of FIVE’s digital ecosystem through robust Backups, Regular Updates, and Next-Generation Cybersecurity measures. Assists in the management and execution of key Information Technology Projects, including System Upgrades, Installations, and Migrations, ensuring all initiatives are delivered on time, within budget, and to the highest quality benchmarks. Facilitates Training and Development for ‘FIVERs’ across the Group, empowering Teams with the knowledge to utilise Technology Systems, Applications, and Security Protocols effectively. Monitors and analyses Information Technology Performance Metrics, identifying opportunities to enhance reliability, speed, and innovation across all systems and processes. Stays ahead of emerging Industry Trends, Disruptive Technologies, and Global Best Practices, championing a culture of continuous improvement and visionary innovation within the Information Technology Department. The Team ‘FIVERs’ are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential. Sustainable Indulgence at FIVE FIVE curates world-class Entertainment and Luxury Living while Championing Environmental Stewardship. Driven by its core millennial base, FIVE has aligned to lead the way in ‘Sustainable Indulgence’ trailblazing next-level, high-energy Experiences within an Environmentally and Socially Responsible Framework. An Equal Opportunity Employer The FIVE Tribe represents over 80 nationalities across its over 2000 ‘FIVERs.’ FIVE does not discriminate and is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Ranked regularly in the Top 10 on the Great Workplaces in the UAE list of Large Organisations, the FIVE Tribe is more than a group of people working together – it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity. About FIVE Hotels and Resorts FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations in the Middle East and Europe are the epitome of Glamour and Experiential Luxury, offering boundary-breaking Experiences at FIVE’s award-winning Hotels, Dining Concepts, and Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage. Find out more here: fivehotelsandresorts.com

Responsibilities

The Assistant Director of Information Technology will collaborate with the Director to lead the IT team, ensuring the management and maintenance of the hotel's IT infrastructure. They will also provide technical support and oversee the procurement and installation of new systems.