Assistant Director of IT at MONTSERRAT COLLEGE OF ART INC

Beverly, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jul, 26

Salary

78000.0

Posted On

24 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Operations, System Administration, Windows Server, Active Directory, Endpoint Management, JAMF Pro, PDQ Deploy, Network Infrastructure, Classroom Technology, Technical Documentation, Academic Technology, Helpdesk Coordination, Asset Management, Strategic Planning, Project Coordination, Customer Service

Industry

Description

Department: Center for Technology Solutions (CTS) Reports To: Director of Information Technology Status: Full-time, 37.5 hours per week; Exempt; Benefits-eligible Salary: $72,000-$78,000 Position Overview Montserrat College of Art seeks a collaborative, service-oriented Assistant Director of Information Technology to play a key leadership role in the delivery, evolution, and continuous improvement of the College’s technology services. Working in close partnership with the Director of IT, the Assistant Director supports daily operations while helping guide the transition from a reactive, maintenance-driven model to a proactive, strategically planned technology environment. This role combines hands-on technical expertise with operational leadership, emphasizing system reliability, documentation, process improvement, and long-term sustainability. In a small college setting, the Assistant Director serves as both a technical leader and institutional partner—supporting faculty, staff, and students while building scalable systems, improving workflows, and contributing to a forward-looking technology roadmap that aligns with the College’s academic mission and creative environment. Key Responsibilities IT Operations & Systems Leadership * Partner with the Director of IT in the day-to-day leadership of campus technology operations, ensuring reliable, secure, and effective delivery of IT services. * Drive the evolution of IT practices from reactive support to proactive planning through improved processes, system standardization, and lifecycle management. * Support and maintain core infrastructure, including: * Windows and Mac endpoints * Windows Server environments * Active Directory / identity systems * Endpoint management platforms (e.g., JAMF Pro, PDQ Deploy/Inventory) * Network-connected devices, printers, and classroom technology * Oversee system installations, upgrades, configuration, troubleshooting, and performance monitoring. * Collaborate with external vendors and service providers supporting network infrastructure and specialized systems. * Implement and uphold best practices for system security, data integrity, and service continuity. Knowledge Management & Documentation * Develop, organize, and maintain comprehensive system documentation, operational procedures, and technical standards. * Build and sustain a centralized knowledge base to support IT staff efficiency and enable end-user self-service where appropriate. * Establish documentation practices that ensure continuity, reduce single points of failure, and support onboarding and training. Academic Technology & Faculty Partnership * Serve as a key partner to faculty, supporting technology needs across classrooms, studios, and labs. * Provide both responsive support and proactive guidance to enhance teaching, learning, and creative workflows. * Anticipate emerging academic technology needs and recommend solutions that improve instructional delivery and student experience. * Support academic systems including learning management platforms, digital tools, and specialized software environments. * Contribute to training, documentation, and communication efforts that improve technology adoption and confidence. Helpdesk Coordination & Team Development * Help coordinate CTS helpdesk operations to ensure timely, organized, and high-quality support services. * Assist in supervising and mentoring student IT technicians, including training, task assignment, and performance guidance. * Promote a culture of strong customer service, accountability, and continuous improvement within the IT team. Cross-Department Collaboration & Process Improvement * Work collaboratively with administrative departments to evaluate and improve operational workflows through the effective use of technology. * Identify inefficiencies and implement solutions that enhance productivity, data flow, and user experience. * Serve as a bridge between technical systems and institutional processes, ensuring technology supports operational effectiveness across the College. Asset Management & Strategic Technology Planning * Partner with the Director to support asset lifecycle management, procurement, inventory tracking, and license compliance. * Contribute to the development and execution of a 3–5 year technology roadmap aligned with institutional priorities. * Evaluate emerging technologies and recommend solutions that are scalable, sustainable, and adaptable to future needs. * Support planning and implementation of campus-wide technology upgrades and initiatives. Campus Events & Operational Support * Provide technical support for institutional events such as Open House, Artrageous, Commencement, and other major activities. * Coordinate IT support for events requiring AV, presentation, or specialized technical setup. * Provide occasional evening or weekend support as required. Qualifications Education Bachelor’s degree in Information Technology, Computer Science, or a related field preferred. Equivalent professional experience may be considered. Experience * 4–6 years of progressively responsible IT experience * Experience supporting both Mac and Windows environments * Experience in higher education or academic environments preferred Technical Skills Strong familiarity with: * Mac OS and Windows operating systems * Endpoint management systems (JAMF Pro, PDQ Deploy/Inventory or similar) * Windows Server and Active Directory * Microsoft 365 and/or Google Workspace * Networking fundamentals and wireless systems * Classroom AV and presentation technology Experience with the following is highly desirable: * Adobe Creative Cloud environments * Learning Management Systems (e.g., Canvas) * Digital art printing environments * Asset management and license compliance Professional Skills * Excellent customer service and communication skills * Ability to translate technical concepts for non-technical users * Strong organizational and project coordination abilities * Ability to manage multiple priorities in a dynamic environment * Collaborative, team-oriented mindset with strong cross-departmental communication skills * Demonstrated ability to work proactively, solve problems, and contribute to long-term planning initiatives Working Conditions * Ability to lift equipment up to 40–50 lbs * Occasional evening or weekend work required to support events or critical needs To apply, please submit a cover letter and resume through Montserrat's Careers Portal.

Responsibilities

The Assistant Director of IT will lead daily campus technology operations while transitioning the department from a reactive to a proactive, strategically planned model. This role involves managing infrastructure, supporting academic technology, coordinating helpdesk services, and collaborating with faculty and staff to improve operational workflows.