Assistant Director of Operations | Full-Time | Palm Beach County Convention at Oak View Group

West Palm Beach, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jan, 26

Salary

75000.0

Posted On

12 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Facility Operations Management, Budget Preparation, Staff Supervision, Event Management, Health & Safety Compliance, Customer Service, Communication Skills, Microsoft Office, Problem Solving, Project Management, Training & Development, Operational Efficiency, Process Improvement, Team Leadership, Contract Management, Regulatory Compliance

Industry

Entertainment Providers

Description

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary Under the direction of the Director of Operations, the Assistant Director of Operations is responsible for managing, supervising, and coordinating the daily operations of the complex. Key areas of oversight include maintenance, event set-up and changeovers, custodial and housekeeping services, landscaping and groundskeeping, equipment safety, and capital projects. This role also plays a critical part in administrative planning and the implementation of policies and procedures for operational departments. The Assistant Director ensures the delivery of high-quality services to support event booking and rebooking efforts. Additionally, the position assists in managing the departmental operating budget, promoting cost-effective operations, and provides strategic support to the Director of Operations. This role pays an annual salary of $70,000–$75,000 Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays) This position will remain open until January 2, 2026. Responsibilities Oversee the daily operations and maintenance of the facility and its systems, including HVAC, sound, electrical, plumbing, fire protection, life safety, workplace safety, communications, scoreboard systems, pest control, and custodial services. Participate in the development and administration of the facility’s operations and capital budgets; forecast additional resource needs for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement necessary budget adjustments. Supervise the communication and advancement of event information to appropriate departments and staff to ensure successful execution. Manage all aspects of event set-up and tear-down, including basketball flooring, stage risers, chairs, signage, banquet arrangements, and other event-specific requirements. Serve as a liaison with City and County departments regarding facility-related functions such as code compliance, parking, licenses, permits, inspections, warranties, and more. Recruit, train, supervise, and evaluate operations staff; coordinate ongoing staff training; address performance issues; implement disciplinary action or termination procedures when necessary. Ensure compliance with all applicable Health & Safety regulations and protocols. Develop, maintain, and regularly update comprehensive operational documentation, including the Operations Manual, Preventative Maintenance Plan, Annual Facility Report, and Fire Code Rules & Regulations. Promote continuous improvement by identifying opportunities to streamline processes, reduce turnaround times, and enhance overall operational efficiency and customer service. Conduct organizational and operational studies; recommend and implement changes to improve programs, policies, and procedures. Establish and maintain positive working relationships with internal staff, stakeholders, contractors, and facility users. Direct and monitor work performed by contractors, engineers, and architects on facility-related projects and capital improvements. Maintain the hazardous materials communication program and ensure up-to-date Material Safety Data Sheets (MSDS); stay current with relevant Federal, State, and Local regulations. Perform all other duties as assigned by the Director of Operations. Qualifications Bachelor’s degree (B.A. or B.S.) from an accredited college or university. Minimum of 5 years of experience in facility operations management. Proven knowledge and experience in physical plant operations, including supervision of work crews and overall facility management. Strong understanding of budget preparation, monitoring, and cost control. Working knowledge of OSHA standards and workplace safety requirements. Basic knowledge of boilers, chillers, refrigeration systems, and ice-making equipment. Familiarity with fire alarm and fire protection systems. Proficiency in Microsoft Office applications, including Excel, Word, and Outlook. Demonstrated ability to supervise and manage staff effectively. Excellent communication skills, with the ability to interact professionally with employees, co-workers, volunteers, management, and guests to foster a positive and collaborative work environment. Fluent in English, with the ability to speak, read, and write clearly and professionally. Ability to thrive in a fast-paced, team-oriented, and event-driven environment. Working knowledge of equipment safety protocols, facility maintenance, and custodial/housekeeping procedures. Strong customer service orientation with a commitment to delivering high-quality guest experiences. Availability to work flexible hours, including nights, weekends, and holidays, as required by event schedules. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Responsibilities

The Assistant Director of Operations manages the daily operations of the facility, overseeing maintenance, event set-up, and custodial services. This role also involves budget management and ensuring high-quality service delivery for events.