Assistant Director of Operations - Restaurants at The Quin House
Boston, MA 02116, USA -
Full Time


Start Date

Immediate

Expiry Date

03 Dec, 25

Salary

0.0

Posted On

03 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Hospitality

Description

The ‘Quin House is a multi-award-winning modern private social club in Back Bay that brings together a diverse mix of interesting and interested members of all ages, industries, and backgrounds to forge meaningful connections, expand lives and create a community of impact.
A vibrant, reimagined hospitality venture intended to enrich the lives of those who join, the club is based on the core principles of providing a place in the city that embraces diversity & inclusivity, stimulating experiences in programming, amazing food and beverage, beautiful design, top-notch hospitality and philanthropy.

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Responsibilities
  • Provide leadership to create a culture and work environment based upon respect; providing opportunities for staff to learn, grow and develop their abilities through training of employees and creating a positive, productive working environment
  • Work with EDOO to oversee and coordinate the planning, organizing, training and leadership necessary to achieve stated responsibilities in sales, costs, employee retention, member satisfaction, food & beverage, cleanliness and sanitation
  • Develop and implement food & beverage strategy that aligns with organizational policies and goals
  • Monitor and analyze each cost center?s financial performance and contribution to club?s profitability
  • Monitor that all F&B preparation methods are in line with the concept, cost, and presentation and is presented in an acceptable manner.
  • Hire, train, empower, coach and counsel food and beverage managers and staff and hold team accountable for all deliverables.
  • Oversee service in all food and beverage assigned outlets to ensure standards of service are followed and ensure guest satisfaction are communicated, uploaded to member profile and applied in the operations.
  • Direct the implementation of the payroll, reports, forecasts, inventory and budget for outlets
  • Coordinate operations with other club departments to ensure efficient member service
  • Enforce and implement SOPs to increase member and employee satisfaction
  • Understand and adhere to all policies, procedures, standards, specifications, guidelines and training programs for The ?Quin House
  • Assume 100% responsibility for the quality of products served, and services provided, through our core values, and dining specific standards.
  • Perform purchasing and inventory responsibilities on a daily/weekly basis
  • Fill in where needed to ensure guest service standards and efficient operations
  • Continually strive to develop the staff in all areas of managerial and professional development
  • Oversee and ensure that policies on employee performance appraisals are followed and completed on a timely basis
  • Fully understand and comply with all federal, state, county and local regulations that pertain to health, safety and labor requirements of the club, employees and members
  • Investigate and resolve member complaints regarding food quality, service, or accommodation
  • Assume any and all additional tasks assigned to you by your direct supervisor or Leader at The ?Quin.
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