Assistant Director of Residential Services at Mountain Shadows Suppor

Escondido, California, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Aug, 26

Salary

85000.0

Posted On

21 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Program Leadership, Operational Oversight, Regulatory Compliance, Incident Investigation, Staff Development, Quality Assurance, Risk Management, Person Centered Services, Behavior Support Planning, Case Management, Interpersonal Communication, Electronic Documentation, Corrective Action Planning, Crisis Response, Human Services Management, Stakeholder Coordination

Industry

Health and Human Services

Description

Position Summary The Assistant Director of Residential Services provides leadership and operational support to the Director of Residential Services in the oversight of residential programs. This role assists in ensuring the consistent delivery of high quality, person centered services, regulatory compliance, and strong program performance. Working collaboratively with residential leadership, this position supports staff leadership, quality initiatives, program operations, and the implementation of agency priorities, while providing leadership presence and continuity across residential services. This position supports residential programs across San Diego and Riverside County and acts on behalf of the Director of Residential Services in their absence. Essential Duties and Responsibilities Program Leadership & Operations * Provide leadership support to the Director of Residential Services in the oversight of residential program operations to ensure high quality, person centered services and regulatory compliance. * Support consistent implementation of policies, procedures, and operational standards across residential programs. * Assist with monitoring program performance, identifying operational risks, and implementing corrective actions as needed. * Provide leadership coverage and operational continuity across residential services, including acting in designated leadership roles as needed. Investigations & Incident Oversight * Serve as the lead coordinator for investigations related to allegations of abuse, neglect, exploitation, other serious incidents, and employee incidents within residential programs. * Conduct or oversee neutral, fact based investigations, ensuring timely initiation, documentation, and completion in accordance with regulatory and organizational requirements. * Prepare and issue investigative findings and develop recommendations for corrective and disciplinary actions, in partnership with Human Resources and senior leadership. * Ensure appropriate follow up actions, documentation, and reporting requirements are completed and communicated to relevant stakeholders. Staff Leadership & Development * Provide leadership, guidance, and training to residential management staff. * Support onboarding and training of new residential leadership staff, with a focus on operational standards, compliance expectations, and effective supervision. * Assist in addressing performance concerns through coaching, corrective action, and leadership support. * Promote a culture of accountability, professionalism, and continuous improvement within the residential services team. Compliance & Quality Support * Support quality assurance compliance initiatives and quality improvement efforts. * Assist with the development, implementation, and monitoring of corrective action plans related to program operations and investigations. * Ensure residential programs maintain compliance with applicable state regulations, licensing requirements, and organizational policies. Program Projects & Additional Leadership Support * Lead and/or support residential program projects and initiatives that improve operational effectiveness, service quality, and support the development and expansion of residential services. * Assist with resident placement support, transitions, and coordination as needed. * Support marketing, outreach, and program development efforts for residential services. Education and Experience * Experience working with or supporting compliance with regulatory frameworks applicable to residential or community based services within health, behavioral health, or human services settings. Experience with ICF, HCBS, or similar licensed residential service models preferred but not required. * Experience working with individuals who exhibit complex behavioral needs; experience with behavior support plan development and monitoring preferred. * Strong understanding of abuse, neglect, exploitation, and serious incident response in I/DD, residential, and community service settings. * Strong communication and interpersonal skills, with the ability to interact professionally and effectively with individuals served, staff, leadership, regulators, and legal counsel. * Proficiency with electronic documentation systems (THERAP preferred) and Microsoft Office. * Bachelor’s degree in Human Services, Social Work, Psychology, or a related field required. * Minimum of 3 (three) years of experience in investigations, compliance, quality assurance, risk management, or operations within human services, IDD services, behavioral health, or a similarly regulated environment. * Minimum of three (3) years of leadership or management experience. Certification & Training * Completion of a recognized investigations certification or formal investigation training program (e.g., workplace/internal investigations) required within six (6) months of hire if not already completed. * Ongoing professional development in investigative best practices required. Equal Opportunity Employer Mountain Shadows Community Homes is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, status as a qualified individual with disability or any other protected class.

Responsibilities

Provides leadership and operational support to ensure high-quality, person-centered residential services and regulatory compliance across multiple counties. Leads investigations into serious incidents and oversees staff development and quality improvement initiatives.