SUMMARY

The Assistant Director of Rooms is responsible for overseeing the day-to-day operations of the Housekeeping, Front Office, Guest Services, and Club Member Services departments for both the Beach Club and The Shores. This leadership role ensures the highest levels of guest satisfaction, operational efficiency, and team performance, while upholding the brand’s standards of service and excellence. The ideal candidate is a results-driven, service-focused leader who fosters a positive work culture and champions continuous improvement.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Direct and supervise the daily operations of Housekeeping, Front Office, Guest Services, and Club Member Services.
• Ensure operational excellence and consistency across all guest touchpoints.
• Coordinate with the Director of Rooms to implement strategies that enhance guest satisfaction and departmental productivity.
• Ensure all guests and club members’ needs are met with professionalism, timeliness, and a focus on personalization.
• Act as a liaison for VIP guests, Club Members, and special requests, ensuring high-touch service is consistently delivered.
• Resolve guest concerns promptly and effectively, using feedback to drive improvements.
• Recruit, train, mentor, and motivate team members across all areas of the Rooms Division.
• Conduct regular departmental meetings to align teams on goals, policies, and performance expectations.
• Drive employee engagement and accountability through coaching, performance evaluations, and career development planning.
• Ensure compliance with all hotel standards, health and safety regulations, and cleanliness protocols.
• Conduct regular inspections of guest rooms, public areas, front desk operations, and member facilities.
• Lead initiatives for continuous quality improvement and innovation in service delivery.
• Assist in budget preparation, forecasting, and cost control initiatives across assigned departments.
• Analyze operational data to identify opportunities for efficiency and guest experience enhancement.
• Oversee inventory control for housekeeping supplies, linens, front office equipment, and club amenities.
• Partners with other departments including Engineering, FoodBeverage, SalesMarketing, and Spa to ensure seamless guest experiences.
• Communicate effectively with stakeholders to share insights, resolve challenges, and align on cross-departmental initiatives.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

Bachelor’s degree (B.A.) from Fouryear College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Minimum of 5 years of progressive experience in Rooms Division operations, with at least 2 years in a management role.
Strong knowledge of hotel property management systems (e.g., Opera, PMS).
Demonstrated ability to lead diverse teams in a luxury or upscale hospitality environment.
Excellent communication, problem-solving, and conflict-resolution skills.
Proven track record of enhancing guest satisfaction and team performance.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

SCHEDULING

This company operates seven days a week, 24 hours a day. At times it may be necessary to move you from you accustomed schedule as task assignments demand. At times it may be necessary to move you from your accustomed shift if business or task assignments demand. In addition, it should be understood that business needs determine the number of hours that you work.
My signature below indicates I have read and fully understand the above Job Description and will abide by all its requirements. I understand that violation of any of the stated responsibilities and duties is ground for disciplinary action up to and including termination.
________ ____ ________ ____ Employee’s Signature Date S

• Direct and supervise the daily operations of Housekeeping, Front Office, Guest Services, and Club Member Services.
• Ensure operational excellence and consistency across all guest touchpoints.
• Coordinate with the Director of Rooms to implement strategies that enhance guest satisfaction and departmental productivity.
• Ensure all guests and club members’ needs are met with professionalism, timeliness, and a focus on personalization.
• Act as a liaison for VIP guests, Club Members, and special requests, ensuring high-touch service is consistently delivered.
• Resolve guest concerns promptly and effectively, using feedback to drive improvements.
• Recruit, train, mentor, and motivate team members across all areas of the Rooms Division.
• Conduct regular departmental meetings to align teams on goals, policies, and performance expectations.
• Drive employee engagement and accountability through coaching, performance evaluations, and career development planning.
• Ensure compliance with all hotel standards, health and safety regulations, and cleanliness protocols.
• Conduct regular inspections of guest rooms, public areas, front desk operations, and member facilities.
• Lead initiatives for continuous quality improvement and innovation in service delivery.
• Assist in budget preparation, forecasting, and cost control initiatives across assigned departments.
• Analyze operational data to identify opportunities for efficiency and guest experience enhancement.
• Oversee inventory control for housekeeping supplies, linens, front office equipment, and club amenities.
• Partners with other departments including Engineering, FoodBeverage, SalesMarketing, and Spa to ensure seamless guest experiences.
• Communicate effectively with stakeholders to share insights, resolve challenges, and align on cross-departmental initiatives