ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.
Job Description

QUALIFICATIONS

• At least 5 – 7 years of relevant experience in the Hotel Industry
• Possess good communication and interpersonal skills at all levels of management
• Ability to manage and develop sales portfolio of clients
• Flexible and able to embrace and respond to change effectively
• Ability to plan, direct, organize and control the sales personnel
• Ability to make decision independently
• Leadership quality

SALES ADMINISTRATION RESPONSIBILITIES

• Establish leads to achieve group and FIT room night goals based on market segmentation and budget and to develop ongoing relationships with the clients
• Monitor sales production and adjust sales activities, account coverage and sales priorities as necessary to achieve the planned goals for all segments
• Develop account qualifications criteria and use market research to identify priority markets and accounts, to assign sales to assure coverage to all major market segments
• Monitor weekly activity of Senior / Sales Managers and ensure sales team is maximizing the use of resources to penetrate new accounts
• Develop annual sales department budget and execute sales programs and activities

SALES PERSONNEL DEVELOPMENT RESPONSIBILITIES

• Recruit, select train and motivate Sales department personnel to achieve sales goals
• Assure understanding of Job Descriptions, Goals, SOP of Sales Department personnel and conduct formal semi-annual evaluation and ongoing coaching and counseling
• Maintain established personnel policies and procedures of the hotels

COMMUNICATION RESPONSIBILITIES

• Maintain close and open communication with other department heads
• Maintain timely communication with Corporate Sales Offices, STB that can generate leads and provide information
• Coordinate communication between Sales and Other Departments to assure awareness of bookings and sales programs
• Maintain timely and responsive communication with accounts and prospects

PERSONAL ACCOUNT SERVICING RESPONSIBILITIES

• Joint service key accounts with Senior / Sales Managers and ensure continuity in our communications with accounts

OTHER RESPONSIBILITIES

• Ensure that all safety , health, security and loss control policies and procedures and government legislation are adhered to
• Comply with hotel and department policies and procedures at all times
• To carry out other duties as and when assigned by the Management of the Hotel