SPECIAL INSTRUCTIONS TO APPLICANTS:

All interested applicants should attach a resume in the Supporting Documents section of the application, preferably in a PDF format to avoid any formatting issues. Please make sure to include employment dates on the resume in Month/ Year format.
About Rice:
Boasting a 300-acre tree-lined campus in Houston, Texas, Rice University is ranked among the nation’s top 20 universities by U.S. News & World Report. Rice has a 6-to-1 undergraduate student-to-faculty ratio, and a residential college system, which supports students intellectually, emotionally and culturally through social events, intramural sports, student plays, lectures series, courses and student government. Developing close-knit, diverse college communities is a strong campus tradition, which is why Rice is highly ranked for best quality of life and best value among private universities.
Rice is also a wonderful place to work. Rice faculty, staff and students share values that are essential to our success as a healthy community. Those values guide our decisions and behaviors and shape Rice’s culture. They come through in the way we treat each other and the welcome we extend to our visitors. These values can be recalled simply by our name — RICE — Responsibility, Integrity, Community and Excellence.

POSITION SUMMARY:

Under general supervision, the Assistant Director, Student Success and Academic Advising, provides technical advice, problem-solving assistance, answers to questions regarding program goals, and policy interpretation. The Assistant Director will design, develop, and coordinate projects. This position will also be participating in committees and task forces involving student success and academic advising.
Ideal candidates should have extensive skills and experience in academic advising, student support, and the approach utilized in a rigorous academic program to ensure student success and positive learning and experiential outcomes.

WORKPLACE REQUIREMENTS:

Rice Business primarily delivers residential classes and activities taking place almost daily between 7 a.m. and 10 p.m. We value a highly collaborative and community-based culture, with expectations to provide in-person support and services to all members of our community. Remote work options are limited. Most employment activities are required to be performed in person and on campus. This in-person approach is central to the successful achievement of our research and academic missions.
In this role, options for remote work vary depending on team responsibilities throughout the academic year. Candidates should be willing and available to be on campus five days per week, with the understanding that remote work options (~1 day/week) are offered when possible. This role will require some evenings and weekends. Per Rice policy 440 , work arrangements may be subject to change.
Hiring Range: Minimum annual salary $50,000, commensurate with experience
*Exempt (salaried) positions under FLSA are not eligible for overtime.

MINIMUM REQUIREMENTS:

• Bachelor’s degree
• 2+ years of professional experience
• In lieu of the experience requirement, additional related education, above and beyond what is required, on an equivalent year-for-year basis may be substituted

SKILLS:

• Strong verbal and written communication skills
• Ability to exercise diplomacy and foster rapport with stakeholders
• Advanced problem-solving skills
• Ability to manage a high volume of student meetings, email traffic, and projects
• Strong organizational and time management skills
• Advanced knowledge of Microsoft Office Suite
• Strong data analysis skills
• Ability to work independently and as part of a team
• Adept at problem-solving, creating contingency plans, and handling issues when necessary
• Strong client service orientation and attention to detail

• Administers an area or program in student services; evaluates and recommends decisions on program eligibility
• Reviews decisions recommended by other staff
• Collaborates with others to help resolve program issues and concerns, interprets policies, and mediates complex and sensitive issues
• Resolves multi-dimensional matters in response to students in crisis, at risk, or who have other program issues, counsels students and parents on sensitive and confidential issues
• Reconciles complex issues; analyzes diverse transactions from multiple sources
• Summarizes data from multiple sources; prepares management reports and presentations
• Develops and implements plans for outreach efforts; develops and maintains external community and represents the department and university at meetings and events
• Provides advice to students on a range of issues, including but not limited to academic progress, academic program policies, career plans, accessibility, community standards, etc., to assist them in making appropriate choices and decisions
• Informs students of research, fellowship, and scholarship opportunities; makes recommendations and may award grants
• Serves as a subject matter expert to other departments; represents the unit or department
• Serves as a key member of university-wide teams or projects
• May oversee, analyze, and assist in financial processes and development of budgets
• Performs all other duties as assigned