ASSISTANT DIRECTOR QUALITY ASSURANCE at Apis Services Inc

Philadelphia, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

70000.0

Posted On

10 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Assurance, Compliance, Continuous Improvement, Regulatory Readiness, Accreditation Alignment, Audits, Monitoring, Corrective Action Planning, Training Support, Performance Improvement, Analytical Skills, Writing Skills, Communication Skills, Problem-Solving Skills, Leadership, Team Management

Industry

Non-profit Organizations

Description

ASSISTANT DIRECTOR OF QUALITY ASSURANCE (ADQA) The Assistant Director of Quality Assurance supports the Director of Quality Assurance in strengthening and sustaining quality, compliance, and continuous improvement across assigned programs. This leadership role helps ensure regulatory readiness, accreditation alignment, and effective quality systems while partnering with program leadership to promote high-quality, person-centered, and trauma-informed services. The ADQA translates quality standards into consistent operational practice through audits, monitoring activities, corrective action planning, training support, and performance improvement initiatives. ---------------------------------------- KEY RESPONSIBILITIES 📊 QUALITY ASSURANCE & COMPLIANCE * Assist in planning and conducting QA reviews, site visits, and chart/record audits * Support compliance with licensing, accreditation, certification, and regulatory standards * Participate in external audits and reviews (state agencies, funders, accreditation bodies, fidelity assessments) * Coordinate compliance documentation, tracking tools, and reporting systems * Identify trends, risks, and service gaps; prepare written findings and recommendations 📈 QUALITY IMPROVEMENT & CORRECTIVE ACTION * Support Quality Improvement Plans and departmental QA strategy * Analyze incident trends, investigations, restrictive procedures, and plans of correction * Promote sustainable corrective actions with measurable performance improvement * Support KPI tracking systems and quality infrastructure development 🤝 LEADERSHIP & CROSS-FUNCTIONAL COLLABORATION * Serve as a Quality Assurance resource to Regional and Program Directors * Collaborate on initiatives that strengthen service outcomes, safety, and operational consistency * Represent the organization in stakeholder meetings and audit activities * Assume delegated leadership responsibilities as needed 👥 STAFF SUPPORT & DEVELOPMENT * Provide oversight and guidance to QA team members * Support hiring processes, onboarding, and performance evaluations * Assist in developing training tools and documentation standards * Foster a culture of learning, accountability, and continuous improvement ➕ ADDITIONAL RESPONSIBILITIES * Perform other duties as assigned in support of departmental operations and organizational goals ---------------------------------------- QUALIFICATIONS 🎓 EDUCATION & EXPERIENCE * Master’s degree in Healthcare Administration, Social Services, or a related field * 7–10 years of experience in quality assurance, compliance, or regulatory oversight * Minimum 3 years of leadership or supervisory experience 🧠 KNOWLEDGE, SKILLS & ABILITIES * Strong knowledge of regulatory standards and accreditation processes * Demonstrated ability to lead teams and influence organizational change * Excellent analytical, writing, communication, and problem-solving skills ---------------------------------------- WORKING CONDITIONS * Regular travel to program sites (approximately 25–40%, including occasional overnight travel) * Occasional evening and weekend work as needed * Must maintain HIPAA compliance, confidentiality, and professional conduct at all times ---------------------------------------- PHYSICAL REQUIREMENTS * Ability to sit, stand, walk, and drive between locations * Medium work level: * Exert up to 50 lbs occasionally * Up to 20 lbs frequently * Up to 10 lbs constantly * Frequent use of hands and fine motor skills * Reaching (high/low), pushing/pulling, repetitive motion * Kneeling, stooping, crouching, crawling as needed * Ability to climb stairs or ladders * Visual and auditory acuity for communication and documentation ---------------------------------------- EQUIPMENT & TECHNOLOGY * Telephone (cellular and multi-line), calculator, copier, fax, computer * Proficiency in Microsoft Office and agency software systems ---------------------------------------- VEHICLE REQUIREMENT * Valid driver’s license * Current vehicle registration * Access to a reliable vehicle ---------------------------------------- PROFESSIONAL & COMPLIANCE STANDARDS * Follow OSHA requirements and safety guidelines * Observe Fire & Safety policies and procedures * Comply with Fiscal, Office, and HR personnel policies * Maintain HIPAA standards and confidentiality * Attend required trainings and meetings * Maintain professionalism and sound judgment at all times Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies. Allowing these entities to advance their mission and vision. By exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organizations stakeholders through capacity creation and employee compensation betterment. Apis Services, Inc. and affiliate’s provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law. This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.

Responsibilities

The Assistant Director of Quality Assurance supports the Director by strengthening quality, compliance, and continuous improvement across programs, ensuring regulatory readiness and alignment with accreditation standards. This role translates quality standards into operational practice through audits, monitoring, corrective action planning, and performance improvement initiatives.