Date Posted: 08/18/2025
Req ID: 44792
Faculty/Division: Operations and Real Estate Partnerships
Department: UNIVERSITY FAMILY HOUSING - CS
Campus: St. George (Downtown Toronto)

DESCRIPTION:

University Family Housing is comprised of two 21 story residential towers and a unique stock of 83-century homes. The department provides housing to student families, faculty families and long-term residential tenancies in two neighbourhoods on the St. George Campus to over 3000 adults and children.
Under the direction of the Director, University Family Housing, the Assistant Director, University Family Housing is responsible for assisting the Director with ensuring the strategic direction for residence life programs. This includes residence life program planning, development, implementation, evaluation and assessment to enrich the quality of the residents’ life within University Family Housing. The Assistant Director assists with long-range program planning and implementation strategies. The incumbent must make considerations for accessibility, equity and inclusion throughout all aspects of programming while ensuring these programs embody the university’s values.
The Assistant Director, University Family Housing also assists the Director with tenant relations and monitors procedural fairness of departmental intervention of tenant behavior while overseeing the administration of the Community Standards. The incumbent may also attend and/or chair community relations meeting as required. The incumbent will also assist the Director with bringing applications to and representing the University at the Ontario Landlord Tenant Board, which can include escalated tenant disputes, above- guideline rent increase applications and evictions.
The Assistant Director supports the Director in ensuring the financial success of University Family Housing, including strategic planning; the optimization of ancillary revenue streams; providing input into long and short-range planning; and for fostering a culture of service excellence and continuous improvement to ensure that residents’ needs are met.

EDUCATION:

• University degree and/or acceptable equivalent combination of education and experience.
• Masters degree in Education, Student Affairs, Social Work, Community Services, Leadership, Management (or related) preferred.

EXPERIENCE:

• A minimum of five years professional experience living and working in a university residence setting.
• Experience in advising students, provision of support plans and safety plans, issues management, emergency response, conflict mediation, program development and student conduct and judicial affairs in an post-secondary residence community.
• Experience effectively managing a complex set of competing priorities; issues management, emergencies and responding to the personal crises of individual residents is required.
• Experience improving and enhancing the student experience in residence and in post-secondary settings.
• Experience creating proposals for training, supports, services and activities. Experience training others in suicide intervention training is preferred.
• Experience managing staff, preferably in a unionized environment and demonstrate proven leadership and problen solving skills.
• Proven ability to deal with sensitive matters that require professional judgement and confidentiality.
• Ability to identity risk and sound judgment to appropriately respond.
• Comfortable working as a member of a team composed of individuals with varying responsibilities.

SKILLS:

• Excellent interpersonal skills, communication (verbal and written) skills, tact and diplomacy required.
• Mental health and suicide intervention skills training required.
• Experience interpreting the Ontario Residential Tenancies Act (RTA) is required.
• Knowledge of residence management systems such as eRez/StarRez Residence Management System.
• Working knowledge of Microsoft Office (in particular Word and Excel, Powerpoint).

Please refer the Job description for details