JOB SUMMARY

The Assistant Manager, Event Booking Centre plays a key role in supporting the EBC team throughout the reactive sales process, with a strong focus on maximizing revenue, maintaining pace toward booking goals, and ensuring guest satisfaction. This position contributes to the efficient and timely handling of group and event enquiries, proposal and contract preparation, and seamless turnover to Event Planning. The role also supports daily operations and team coordination, stepping into a leadership capacity when the EBC Sales Manager is absent to ensure continuity and excellence in service delivery.

EDUCATION AND EXPERIENCE

• 2-year degree in Hospitality, Business Administration, Sales, or related field; and minimum 2 year of experience in Sales, Events, or Reservations.

KNOWLEDGE, SKILLS & ABILITIES

• Excellent communication and interpersonal skills.
• Strong organizational and time management capabilities.
• Excellent knowledge of Opera Sales & Catering and Microsoft Office tools.
• Fluent in French & English (written and spoken); other language skills are a plus.
• Detail-oriented, collaborative, proactive.
• Ability to multitask and perform under pressure in a fast-paced environment.

ADDITIONAL RESPONSABILITIES

• Participates in department briefings, client entertainment, and cross-functional meetings as required.
• Upholds brand standards and contributes to a positive and professional team culture.
• Supports new hire onboarding and contributes to training initiatives.
• Performs other duties as assigned to meet the needs of the business.

GROOMING

All associates must maintain a neat, clean and well-groomed appearance per Marriott standards. Refer to Grooming Standards.
This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.
TESTIMONIAL: I hereby confirm having read the duties and agree to perform these duties as set out in the Job Description to the required standards.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Please refer the Job description for details