JOB DESCRIPTIONS

• To ensure overall customer satisfaction with Company’s Aftersales service
• Liaising with customer to arrange the bus to be service and repai
• Liaising with vendor and contractor on repair jobs or service
• Perform diagnosis on vehicle for fault finding report
• Open Job card in Maximo system and demand parts
• take care of a team and assign them to carry out repair/service job
• Diligent recording of all info in service report (mileage, parts list, fault codes, etc)
• Update to customer the progress timely
• follow up with customer to sign on service report to acknowledge the repair jobs, DO and PO, etc
• Provide breakdown support to customer
• Carry out recall /warranty job as documented by MAN and others
• Other functions as required by superior

SKILLS

• Computer literacy
• Basic oral and written communication in English
• Customer service orientated
• Professional and able to adapt to situational changes
• Judgement of urgency
• follow up skill
• others

Please refer the Job description for details