PERSON SPECIFICATION/REQUIREMENTS

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• Understand how the industry, how stakeholders function and the range of services available to clients.

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• Understand the basics of the investment market.

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• Constantly updating knowledge of legislation relating to property management.

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• Develop an understanding of how to build and maintain client relationships.

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• Develop an understanding of how to build and maintain tenant/customer relationships.

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• Develop an understanding of how to build and maintain supplier relationships.

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• Understanding of key issues to be noted on property inspections.

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• Understand and use industry/specific IT applications.

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• Understand the principles of service charges.

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• Understand the operation of VAT and banking.

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• Understand the principles of contract law.

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• Be able to specify services, tender contracts and select service providers.

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• Understand how property is constructed and how plant works.

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• Know and be able to apply legislation and policies relating to Health and Safety.

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• Know and be able to apply legislation and policies relating to Environmental protection.

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• Understand insurance relating to buildings and the FSA regulations.

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• Understand the law relating to TUPE.

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• Understand and apply all procedures relating to work activities.

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• Contributes to team business plan/strategy.

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• Able to plan and manage own workload.

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• Able to work as part of a team, supporting colleagues.

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• Able to use IT software such as Word, Excel, and databases.

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• Be able to communicate effectively verbally and in writing.

ROLE PURPOSE

Assist in the delivery of operational, placemaking and commercial activities for Royal Albert Dock Liverpool. To deputise for the Estate Manger during periods of annual leave or day to absences for meetings etc. To proactively manage the service delivery of estate partners.

ROLE SPECIFIC PARTICULARS

The property is a Mixed use Retail And Leisure estate of historical importance. A large and iconic estate located on the Liverpool waterfront. The successful candidate will be part of a site team of 25+ comprising of both CBRE and contractor team members and will be an essential asset to the property, colleagues, clients and occupiers.

KEY RESPONSIBILITIES

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• To develop and maintain a positive image of the building in its location.

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• To be responsible/assist with the drafting, control and reporting of service charge budget and expenditure for the site.

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• Regular inspections of the building fabric and estate common areas ‒ To develop and maintain a positive image of the building in its location.

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• To monitor all activities relating to the site, reporting and taking action as appropriate.

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• To work in conjunction with key stakeholders ensuring a maintenance and repair programme is in place.

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• To compile and maintain records relating to the site; e.g. asset register, plans, plant testing, etc., taking any action which may be required.

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• To liaise with tenants and deal with any operational queries they might have

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• To attend tenants’ meetings with the estate and surveying team.

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• To be responsible/assist with Health and Safety compliance on site, and the maintenance of records.

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• To be responsible/assist with Environmental management on site, in compliance with policy and procedure.

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• To organise fire and other safety evacuations and produce an emergency plan.

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• To liaise with local authorities as appropriate.

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• To proactively manage risk and deal with insurance issues on site.

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• To ensure the property achieves the KPIs set by the client, in conjunction with key stakeholders.

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• To assist in the management of major work programmes on site, acting as the liaison point for all parties involved.

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• To assist in the production of regular reports to the estate manager and surveying team, as required.

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• Ensure procurement is carried out in line with company policy.

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• Any other duties as directed by your Line Manager.