ADDITIONAL INFORMATION

Job Number25069899
Job CategoryEvent Management
LocationJW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia, 4217
ScheduleFull Time
Located Remotely?N
Position Type Management
We are seeking a highly-organized and motivated Assistant Manager Event Operations who will assist our event operations team to create unforgettable events that leave a lasting impression on our guests in a luxury hotel space.

JOB SUMMARY:

As the Assistant Manager Event Operations, you will play a crucial role in assisting with leading the Event Operations team to ensure associates are engaged to deliver events based on requirements and standards. Develop and direct teams to provide consistent, high quality service, communicate performance expectations and train staff in processes. Assist with managing financial and administrative duties.

CORE RESPONSIBILITIES:

• Manages departmental inventories and assets including par levels and maintenance of equipment.
• Conducts monthly department meetings with the Banquet captains and employees.
• Orders supplies for the department (e.g., China, glass, silver, buffet presentations, props, and other service equipment needs).
• Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction.
• Schedules banquet service staff to forecast and service standards, while maximizing profits.
• Leads shifts and actively participates in the servicing of events.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.

TO BE SUCCESSFUL IN THIS ROLE, YOU WILL HAVE:

• Two years’ experience in food and beverage, event management, or related professional area.
• Grooming standards to luxury service standards.
• Effective customer service skills and ability to think outside the box
• Proven leadership abilities creating environments where associates can have fun, take pride in their work and reach their potential
• Experience in a 5-star environment, either a large hotel or convention center in a similar supervisory or leadership role within a fast-paced environment is desirable
• Sound understanding of budgets and other financial aspects of management