DESCRIPTION

Primary Responsibilities: Manage and administer the day-to-day operations of the Community Association business as a second to the Executive Director. Maintain communication with Board of Directors, Board Appointed Committees, and homeowners.

Skill Requirements:

• Minimum BA/BS with 5+ years’ experience with Homeowner Association Management, Public Sector Management, or other equivalent experience
• CAI Certifications and/or a master’s degree is a plus
• Experience in administrative management, budget development, finance, and insurance
• Experience working with a Board of Directors
• Strong computer skills including Microsoft Word, Excel and Adobe
• Strong written and verbal communication skills
• Commitment to obtain/maintain CAI designations or equivalent (i.e. CMCA, AMS, and/or PCAM)

General:

• Assure that the policies, resolutions and other acts of the Board are carried out
• Be knowledgeable of all Association Governing Documents, Rules and Regulations and general legal requirements of a community association
• Provide excellent customer service and maintain open lines of communication with fellow Associates, homeowners and Board of Directors
• Be available to be on-call to handle after hours emergencies
• Follow all policies and procedures of the company and Association
• Such other duties and responsibilities as may reasonably directed and required Administration
• Maintain and manage the governing documents for the Association
• Ensure maintenance of all files, records and correspondence in accordance with company procedures and good business practices
• Attend all Board meetings
• Collaborate on special projects with the Executive Director as assigned
• Assist with preparation of Board meeting agenda, monthly management report and all other reports and material needed for Board Packet
• Serve as Staff Liaison for Board Appointed Committees as assigned
• Assist with establishing an annual calendar indicating all association activity, deadlines, election, meetings, projects, etc.
• Oversee the Document Retention Program for Association Records
• Lead technology and communication efforts with the vendor, community members and associates
• Assist with preparation of specifications needed for all services received by the Association (e.g., insurance, Phone, IT, software etc.)
• Work with the Fitness Coordinator to prepare annual event, class schedule, and line-up independent contractors for operational fulfillment through the efforts of the Fitness Coordinator
• Develop and manage Fitness budget with assistance from the Fitness Coordinator
• Customer Service:
• Supervision and training of Customer Service Desk and Fitness Department Associates
• Supervision of Room Reservation Coordinator and oversight of room usage
• Supervision of Membership Coordinator
• Supervision of Customer Services Coordinator
• Oversight of activity registration and upkeep of registration softwareENVIRONMENTAL REQUIREMENTS
• Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns.
• Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties.