Oahu Country Club is looking to hire an Assistant F&B Operations Manager.
This position will be responsible for managing the operation of the restaurant and bar, ensuring outstanding dining experiences for members and guests. Assists F&B Operations Manager in providing positive guidance and direction to hourly staff thru effective coaching and counseling, leading by example, being consistent, able to work well and make decision under pressure. It is utmost importance to work well within a team.
This is a hands-on position requiring significant time on the floor interfacing with the associate team, club members, and guests. It is a high guest contact position and requires a person with a warm and outgoing personality with a high level of knowledge in food service, food products, and beverage/alcohol products. This position is part of the food & beverage service delivery team.
This position will be expected to support hourly staff to wait, bus tables, bartend, assist with schedules, marketing, the printing of collateral, and menus, and perform all that is necessary to ensure the Club is meeting the needs and expectations of all who use our facilities.
This is an exempt position. Salary Range: $60,000 to $66,960/year and position is eligible for annual bonus plan.

Essential Duties and Responsibilities. Other duties may be assigned.

• Supervises team in a challenging, high volume fast paced environment.
• Assists in achieving all goals withing the restaurant and bar.
• Supervises all hourly team members.
• Assist Manager in the administration and execution of all team member duties to ensure maximum guest satisfactions and positive work environment.
• Assist with payroll functions related to direct reports.
• Assist with employee weekly schedule for the restaurant and bar employees according to expected business level and managing labor cost.
• Assist in menu items programming in the POS.
• Assist in menu items education to ensure consistency in product knowledge.
• Assist in preparation of menus, including layout and printing for restaurant use.
• Able to coach, support, lift and train staff, when or as needed.
• Fill in where needed to ensure outstanding guest and member service and be a hands-on manager.
• Interact with members and ensure high level of experience.
• Resolves member/guest complaints and problems assuring member/guest comfort. Appropriately communicate with management team of situation.
• Maintain regular attendance in effort of being visible to operations team and club members as well as monitor work performance and member satisfaction.
• Maintain high standards of personal appearance and grooming, which include wearing proper work attire and name tag.
• Inspect inventory of supplies and equipment in the dining room and communicate needs to designated staff for ordering.
• Confirms food and beverage checks for accuracy and completeness.
• Responsible for accurate closing procedures of the Point-of-Sale system at the close of business day.
• Assures the security of the dining room and other club areas at the end of the business day. Closing manager will need to lock up at the end of the shift.
• Possess good communication skills, verbally and written.
• Always comply with Oahu Country Club standards and regulations to encourage safe and efficient club operations.
• Maintain all Club service standards. Learn and understand all Club Member Rules and other special conditions that affects F&B operation and the club including Honolulu County Liquor Commission regulations.
• Oversee and assist with hiring, training, supervision, and evaluation of all restaurant and bar employees.
• Maintain knowledge and understanding of service area and see that services are continually executed at the expected level.
• Monitor and maintain the cleanliness and orderliness of the entire restaurant and bar operation.
• Assist in other areas of Food & Beverage as needed.
• Familiar with club management system, dining reservation and POS system and provide guidance and training to employees.
• Attends regular department meetings as required.
• Retains current Liquor Commission registration card.

EDUCATION AND/OR EXPERIENCE:

• Previous management supervisory experience is required. High school or equivalent education required.
• 2 years of experience in a quality independent restaurant, club or resort restaurant in a front of the house role such as a manager or supervisor.
• In depth knowledge of the Food Service operations, banquet and bar management.
• Knowledge of wines and alcoholic beverages.
• Knowledge of and experience in fine dining service preferred.

OTHER RESPONSIBILITIES:

• Trains and supervises all dining room staff and develop and implement systems to train staff.
• Assist with Banquet coverage as required. May be assigned to oversee events in the absence of the Banquet Manager.
• Attends required training and job enhancement seminars.
• Reports accidents and injuries of employees, members or guests within 24 hours of occurrence by completing the appropriate report form and submitting it to Personnel or management.
• Complete incident reports relating to members, guests and employees as needed.
• Performs duties in a safe manner by following safety policies and procedures.
• Assists with emergency situations within scope of acquired training in making sure of security of human life and security of the Club.
• Assist with beverage inventory at the end of the month as needed.
• Performs other duties as assigned by supervisor or management.

Essential Duties and Responsibilities. Other duties may be assigned.

• Supervises team in a challenging, high volume fast paced environment.
• Assists in achieving all goals withing the restaurant and bar.
• Supervises all hourly team members.
• Assist Manager in the administration and execution of all team member duties to ensure maximum guest satisfactions and positive work environment.
• Assist with payroll functions related to direct reports.
• Assist with employee weekly schedule for the restaurant and bar employees according to expected business level and managing labor cost.
• Assist in menu items programming in the POS.
• Assist in menu items education to ensure consistency in product knowledge.
• Assist in preparation of menus, including layout and printing for restaurant use.
• Able to coach, support, lift and train staff, when or as needed.
• Fill in where needed to ensure outstanding guest and member service and be a hands-on manager.
• Interact with members and ensure high level of experience.
• Resolves member/guest complaints and problems assuring member/guest comfort. Appropriately communicate with management team of situation.
• Maintain regular attendance in effort of being visible to operations team and club members as well as monitor work performance and member satisfaction.
• Maintain high standards of personal appearance and grooming, which include wearing proper work attire and name tag.
• Inspect inventory of supplies and equipment in the dining room and communicate needs to designated staff for ordering.
• Confirms food and beverage checks for accuracy and completeness.
• Responsible for accurate closing procedures of the Point-of-Sale system at the close of business day.
• Assures the security of the dining room and other club areas at the end of the business day. Closing manager will need to lock up at the end of the shift.
• Possess good communication skills, verbally and written.
• Always comply with Oahu Country Club standards and regulations to encourage safe and efficient club operations.
• Maintain all Club service standards. Learn and understand all Club Member Rules and other special conditions that affects F&B operation and the club including Honolulu County Liquor Commission regulations.
• Oversee and assist with hiring, training, supervision, and evaluation of all restaurant and bar employees.
• Maintain knowledge and understanding of service area and see that services are continually executed at the expected level.
• Monitor and maintain the cleanliness and orderliness of the entire restaurant and bar operation.
• Assist in other areas of Food & Beverage as needed.
• Familiar with club management system, dining reservation and POS system and provide guidance and training to employees.
• Attends regular department meetings as required.
• Retains current Liquor Commission registration card