Assistant F&B Outlet Shift Manager at Hollywood Casino Gulf Coast

Bay St. Louis, Mississippi, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervision, Food and Beverage Operations, Shift Management, Customer Service, Budgeting, Inventory Control, Cost Control, Regulatory Compliance, Staff Development, Training Programs, Performance Evaluation, Scheduling, Problem Solving, Diplomacy, ServSafe Alcohol Certification, Microsoft Office Suite

Industry

Gambling Facilities and Casinos

Description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible. Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction. Assists F&B Outlet Assistant Manager to ensure efficient sanitary and pleasant service for all guests. Assists in maintaining in maintaining cost control methods and procedures by monitoring consistent pars and inventory on designated shift. Assist Food & Beverage Outlet Assistant Manager with administrative duties, as assigned. Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. Maintains strict confidentiality in all departmental and company matters. BRING US YOUR BEST. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. Associates degree (A.A) in related field; two years of Food and Beverage experience, or equivalent combination of education and experience. Minimum two years’ previous supervisory experience required. Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. Ability to write reports and business correspondence. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate. Must be proficient in Microsoft applications (Excel, Word, and Outlook). Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Must successfully complete ServSafe Alcohol training certification course. This Job does have supervision requirements. Responsible for staff development and training programs. Responsible for rewards and recognition program to maximize employee engagement. Evaluates team members within department and delivers constructive feedback to employees in regards to performance. Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs. Manages work procedures and expedites workflow. Provides recommendation for employee performance (disciplining, coaching, and counseling). STAY IN THE GAME. FOLLOW US. We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. We're changing entertainment. Follow us. Equal Opportunity Employer

Responsibilities

This role is responsible for supervising a designated Food & Beverage Outlet and managing the overall daily operations of a shift, ensuring adherence to operational goals and profit objectives. Key duties include supporting customer service standards, enforcing gaming laws, assisting with budget processes, and monitoring cost control methods.