We are looking for a proactive and detail-oriented Assistant Facilities Consultant, to help manage facilities operations efficiently. In this role, you will work closely with the facilities team, serving as the public face of Nationwide, providing support to colleagues, contractors, and visitors at our London office.
You will engage with individuals across all levels of the organisation, influencing behaviours to enhance the workplace experience for employees. This position is key in ensuring a welcoming, professional, and seamless environment for everyone. Through exceptional customer service and workplace support, you will help create a space where guests and colleagues feel valued and well-supported.
For this job you’ll spend 5 days per week based in our London office.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

WHAT YOU’LL BE DOING

You will act as the point of contact for colleagues, visitors and supply partners ensuring a warm and professional welcome.
Collaborating across teams to ensure the workplace achieves the highest standards in cleaning, security and safety to ensure a positive workplace culture.
You will also support the coordination of events, campaigns or social activities within the workplace.

The minimum requirements for this role are:

• Recent experience in either front of house, reception or facilities, working in a corporate environment.
• Strong communication and interpersonal skills with a customer focused mindset. You’ll be engaging with colleagues all the way up to Exec level.
• Ability to handle multiple tasks efficiently in a fast-paced environment.
• Strong attention to detail and ability to manage workplace logistics smoothly.
• You are able to demonstrate proactive problem-solving skills

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcome