KEY DELIVERABLES

Provide best in class customer service to internal and external customer base.
Maintain regular and effective communication with internal colleagues in the Corporate FM team, support functions and the wider Real Estate business.
Working closely with the helpdesk function to ensure any outstanding FM works are monitored and managed to conclusion.
Measure and report supplier performance against agreed SLAs
Manage suppliers to ensure effective, safe and compliant delivery of all M&E related services
Procurement of goods and services, following procedures and policies
Undertake UK wide site inspections & audits, complete reports and initiate/progress any required works
Maintain compliance & risk management tool ensuring compliance with all current statutory legislation in respect of health and safety and the environment, e.g. ISO14001 working alongside the sustainability team
Provide support for complex projects including refurbishments and site mobilisations/ de-mobilisations
Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR
Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations
Complete administrative tasks as required to include use of systems, filing, inventory management.

QUALIFICATIONS

Managing Safely - accredited by IOSH - or willing to work towards

EXPERIENCE

Previous experience in a similar role
Understanding of accounting principles
Good health and safety and environmental knowledge
Basic mechanical and electrical services knowledge
Excellent English language skills – both written and spoken
IT literate – MS Office at intermediate level and other relevant software (e.g. Vantify, Proactis, Snapshot, Tramps) at a level to undertake the role satisfactorily

THE ROLE

Responsible for the assisting the Head of Corporate Facilities in the delivery of an effective and compliant facilities management service through in-house staff, contractors and consultants, hard and soft services, across a nationwide portfolio of sites.