JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Assistant Facilities Manager
Position Overview
We are seeking an experienced Assistant Facilities Manager to join our dedicated team servicing a major corporate client account. This role requires a customer-focused professional who will work on-site at the client’s London offices to deliver exceptional facilities management services while maintaining the highest standards of operational excellence and client satisfaction.
Key Responsibilities
Client Account Management
Serve as primary on-site support for assigned corporate client facilities
Build and maintain strong relationships with client stakeholders and end-users
Participate in regular client meetings and service reviews
Ensure all services align with client’s corporate standards and brand requirements
Proactively identify opportunities to enhance service delivery and client satisfaction
Support contract compliance and SLA performance metrics
Facilities Operations
Oversee daily operations of corporate office spaces, including multi-floor facilities
Coordinate and supervise preventive maintenance programs across all building systems
Manage vendor relationships and ensure service delivery meets client expectations
Oversee corporate moves, adds, and changes (MAC) projects
Ensure facilities support corporate culture and employee experience goals
Service Delivery Excellence
Respond promptly to employee service requests and work orders
Coordinate with help desk operations and field service teams
Manage emergency response procedures and business continuity planning
Support corporate events, meetings, and special functions
Ensure consistent service delivery across multiple locations
Implement client-specific policies and procedures
Strategic Support
Assist with annual facilities planning and budgeting processes
Support capital project planning and execution
Contribute to sustainability initiatives and corporate ESG goals
Participate in client strategic planning sessions
Support workplace transformation and change management initiatives
Compliance & Risk Management
Ensure compliance with corporate policies, building codes, and regulatory requirements
Maintain detailed documentation for audit and reporting purposes
Support health and safety programs specific to corporate environments
Manage insurance claims and risk mitigation activities
Coordinate security operations and access control systems
Required Qualifications
3-5 years of experience in corporate facilities management or client services
Proven track record in corporate real estate or integrated facilities management
Strong understanding of corporate workplace environments and employee needs
Experience managing vendor relationships and service level agreements
Excellent client relationship management and communication skills
Proficiency in IWMS/CAFM platforms
Technical & Professional Skills
Advanced proficiency in Microsoft Office Suite and project management tools
Understanding of corporate workplace trends (hybrid work, activity-based working)
Strong analytical skills with ability to interpret performance metrics
Knowledge of corporate procurement processes and vendor management
Excellent presentation and report writing capabilities
Key Competencies
Client-Centric Mindset: Deep commitment to understanding and exceeding client expectations
Business Acumen: Understanding of corporate operations and strategic priorities
Problem-Solving: Ability to resolve complex issues while maintaining service continuity
Adaptability: Flexibility to support evolving corporate workplace needs
Leadership: Ability to influence and coordinate across multiple stakeholders
Communication: Exceptional verbal and written communication skills
Working Conditions
Various work locations for corporate client’s London sites
Standard business hours with flexibility for emergency response
Occasional travel to other client locations or corporate meetings
Professional office environment with some time in mechanical/utility areas
What We Offer
Competitive salary with performance-based incentives
Comprehensive benefits package including health, dental, and retirement plans
Professional development opportunities and industry certifications
This role provides an exceptional opportunity to build expertise in corporate facilities management while working directly with a prestigious client account in a dynamic, relationship-focused environment.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together

Please refer the Job description for details