The Assistant Facilities Manager (AFM) will support the Facilities Manager in delivering the day to day operation for a portfolio of client properties on the Home Office account, ensuring the operational team, engineering team and Subcontractors are monitored and supported as required. The AFM will support the wider team in the delivery of all Health & Safety requirements including, updating risk assessments, employee training and LiveSafe cultures.

KNOWLEDGE SKILLS & EXPERIENCE

• Experience of FM service delivery, across the entire Total Facilities Management spectrum. Supervisory experience required.
• Good communicator demonstrating influencing skills and an ability to adapt approaches to differing audiences.
• Solutions oriented, providing explanations and proposed resolutions to problems rather than purely identifying problems.
• Well organised, with the ability to multi-task, prioritise and manage competing demands
• Strong understanding of Health & Safety practices.
• Proficient IT skills including MS Word, MS Excel and MS PowerPoint, and comfortable with numerical reasoning.
• Knowledge of CAFM tools.
• Previous experience in an AFM role, including experience of working with building services and cleaning and experience in provision of general office services

Essential:

• Knowledge and experience of managing hard services.
• High level of resilience and desire to succeed.
• Flexible approach to working hours and a team player.
• Committed, organised and highly experienced in staff management and motivation.
• Experience of working in a busy and challenging workplace / work environment.
• Excellent organisational skills.
• Excellent analytical skills.
• Proficient in Microsoft 360 packages.

• Assist in Managing the portfolio of facilities within their area of responsibility, to ensure they are aligned to the Mitie business unit operational processes and procedures, in line with the contractual obligations.
• Assisting with the monitoring and effectively managing attendance, absence and Annual Leave (including joint co-ordination of annual leave across all sites) reporting to Management/HR as required.
• To assist in ensuring the teams have a clear understanding of the risk assessments process and inspection process for buildings (i.e. workplace assessment, fire, life, safety systems) in order to support the regional FM team
• Assist the facilities manager in ensuring building compliance and employee training as required.
• To establish, maintain and develop effective professional working relationships with clients, Integrator, Mitie staff and other key stakeholders.
• Assist in ensuring that the budget is adhered to and all levels of expenditure are within the set portfolio targets.
• Assist the facilities manager in mobilising and demobilising services.
• Cover absence and annual leave across the portfolio including management and front line duties.
• Assist in ensuring service delivery in line with KPIs, SLAs and WIP management.
• Assist in auditing and closing out actions from compliance audits.
• Delivering and maintaining compliance folders within portfolio.
• Facilitate and control Subcontractors as required.
• Collection of asset data (checking / verifying) as required.
• Ensure regular safety walks are completed and use of AVA reporting software.
• Any additional task which would be deemed reasonable in line with the working environment.
• There may be occasions where you will be expected to attend sites out of normal working hours to either engage with staff or as part of an emergency recovery exercise