Assistant Facilities Manager at Robertson Group

Stockport, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

32000.0

Posted On

02 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relationship Management, Supplier Management, Health and Safety Compliance, Continuous Improvement Process, Customer Care, Facilities Management, Audit Support, Resource Management, Quality Control, IT Proficiency, Driving License, Team Leadership, Operational Management, Reactive Task Delivery, Planned Task Delivery, Monitoring Systems Establishment

Industry

Construction

Description

Overview People. Initiative. Pride. We see more than just service. Assistant Facilities Manager Location: Stockport Town Hall - mobile across Stockport sites Working hours: 08:30 - 17:00 Monday to Friday (38.75 hours per week) Contract: Full time, permanent Salary : Up to £32000 DOE Benefits include: Competitive salary, 33 days annual leave, life assurance, and more Relationships. Results. Success. At Robertson Facilities Management, we see them our way. We’re professional enough to make every collaboration count. Driven enough to deliver the very best service to everyone we work with. Friendly enough to make sure any environment we manage is as enjoyable as it is safe. Join us and you’ll join the UK’s largest family-owned construction, infrastructure and support services businesses. And as Assistant Facilities Manager, you’ll be part of a team that’s doing incredible things – for ourselves, for the partners we work with, and for a truly sustainable future. Your new role What you’ll do: To manage excellent relationships with our client, our suppliers, and other partners within a region. To develop maximum profitable growth of the business through understanding client needs, maximizing the services delivered and championing excellent customer care. To ensure compliance with all statutory, IMS, security and relevant company and client policies generating a true health and safety culture. To ensure that a Continuous Improvement Process is an integral part of service delivery increasingly adding value to both the business and our client. As a member of the Facilities Management Team, to be an ambassador and leader of the business. To interact with all internal teams to discharge the consistent, effective, and efficient delivery of planned and reactive tasks and in doing so, support best practice. To support customer and company audits ensuring optimum results are achieved. Assist in the establishment of systems of monitoring and control, designed to ensure appropriate control over all critical service points, to maximise customer satisfaction, minimise customer complaints and other adverse feedback. Assist the Contract Lead in reviewing existing services, specifications, processes, productivity levels and quality control to secure and increase the efficient use of resources. Ensure that pre-determined output specifications and key targets are met. Undertake regular site and service inspection tours as appropriate and identify areas of non-compliance to quality standards as appropriate. To ensure/contribute/lead on the delivery of quality assured, client focused products and services to meet the agreed requirements of the customer. To contribute to the operation and development of the Quality Management System to ensure the continuous improvement of quality assured services/products for clients. To carry out other duties appropriate to the level and character of the post About you: Thorough working knowledge of (at least) one functional area through significant job experience & training. Experience of supporting a business contract and/or providing support to a professional function. Significant relevant business experience and/or be a fully qualified professional with post-qualification experience. Previous relevant experience in a similar client-side role. Experience in working to agreed targets within a commercial environment. Must be able to work unsupervised to a high quality. A responsive, constructive, and flexible attitude towards working arrangements within a team environment. Proficient in using IT (Microsoft Access, Excel, Word, and Project). Adaptable to the various duties of the post. Must have a commitment to seek new ways of working to achieve continuous improvement. As this is a multi-site role, a full valid UK Driving Licence is required, held for at least 12 months. Business mileage on expenses. The successful candidate will require a DBS/Disclosure Check before starting in the job. Who we’re looking for: To take ownership of the operational management and delivery of facilities management services delivered within the relevant region or location(s). This includes the management of customer interface within a designated area of an estate; ensuring a high profile in the day-to-day running of the sites, and provision of a consistent strong link with customers, guaranteeing appropriate and responsive reaction to address any and all client concerns.This is an active and visible role requiring excellent customer relationship and supplier management skills. Working as part of a team within the business, you will be expected to positively contribute to the performance of the business by engendering a culture of customer care. The post holder may be asked to deputise for a Technical Services Manager/Contract Manager.As part of our Quality Assurance System the monitoring of the cleaning and maintenance services will be undertaken at periodic intervals. Members of the Property Services team will accompany for formal monitoring of the facilities to assess the quality and standard of cleanliness/workmanship being delivered against that of the Authority’s service level agreements. What's in it for me Working the Robertson Way Joining us isn’t just about seeing things our way. It’s also about working the Robertson Way too, by bringing our 5 guiding principles to life. Here’s what that means… We listen Listening enables us to work positively and collaboratively, and gives customers, partners and colleagues the assurance that their voices are always heard. We are professional Our mix of prudence and diligence, care and attention to detail means that our customers have certainty and assurance in everything we do and trust us to deliver. We take responsibility Each of us is accountable for what we do. From the smallest detail to team safety and caring for our communities and the environment, we know that everything matters. We are determined to succeed Every challenge is an opportunity. We work collaboratively and focus on safety, productivity and quality to find solutions we can be proud of and that provide a positive, lasting benefit. We are one team We work as one - in our teams and partnerships, and with our customers. We respect each contribution, and everyone stands up to be counted. We are Team Robertson. What’s in it for you? In addition to the competitive salary, we offer a wide range of rewards and benefits including: 33 days annual leave Private pension Life assurance Cycle to Work scheme Rewards platform for discounts with retailers, supermarkets, restaurants and more Annual flu vaccine Free Health & Wellbeing advice When it comes to diversity and inclusion, we see things differently at Robertson. We’re a company with strong family values and are committed to building a workforce which reflects the diversity of the customers and communities we serve. That’s why we’re working to create a truly inclusive workplace where everyone can feel welcome, included, and where we can all be our authentic selves. Apply now If you’ve got what it takes to look at things differently, to find new perspectives, and to discover the extraordinary within the ordinary, we’d love to meet you.

Responsibilities

The Assistant Facilities Manager will manage excellent relationships with clients, suppliers, and partners while driving profitable growth by understanding client needs and championing excellent customer care. Responsibilities also include ensuring compliance with all statutory policies and fostering a true health and safety culture across service delivery.