Krave Coffee is a busy coffee shop on Bury Old Road, Prestwich, open 7 days a week serving top quality:

• Breakfast
• Lunch
• Snacks
• Pancakes
• Homemade cakes and desserts
• Specialty coffees and teas
• Smoothies and other cold drinks

Rooted in the Prestwich community we provide a modern and welcoming space to work, meet, talk and enjoy great food and coffee.
We need an energetic, proactive, and customer-focused Assistant FOH Supervisor / Barista to join our friendly team and assist our FOH Supervisor.
This is a full-time permanent role working 5 days/shifts per week across the 7 days of the week with flexibility a key requirement.

Responsibilities:

• To work as a Barista, greet and serve customers, using your expert product knowledge to advise customers on choices and maximise sales, ensuring food and drinks are served to their tables promptly.
• To stand in for the FOH Supervisor when they are on a scheduled day off (2 days a week) or otherwise absent.
• To assist the FOH Supervisor in all aspects of Front of House management including:

o Ensuring the delivery of the highest standards in terms of customer experience, cleanliness, and Health & Safety.
o Ordering, checking and storing deliveries, ensuring adequate supplies at all times.
o Resolving customer queries in a calm and professional manner.
o Ensuring Company policies and procedures such as cleaning schedules, food safety, staff hygiene, staff uniform, are understood and followed every day.
o Assisting with staff training, development, annual reviews, motivation and general queries/issues.

o Assisting with rota preparation and holiday requests.

• To assist other areas, or delegate tasks as necessary to ensure the smooth running of the business.

What we are looking for:

• Please note, this is not just a Supervisory role, Barista experience is essential.
• Experience of supervising or managing staff within a hospitality environment.
• Strong customer service and organizational skills.
• Administrative skills and experience of using Microsoft Office.
• Experience of managing and resolving customer queries and / or complaints.
• A positive and engaging personality.
• Great interpersonal skills.
• Strong task and time management abilities.
• Strong attention to detail.
• Excellent command of English.

We offer a positive and friendly work environment, free food and drinks while you are on shift, along with a generous staff discount.
If this sounds like the job for you please click ‘Apply Now’ and send us your CV as we will be interviewing as soon as possible with an IMMEDIATE START.

• To work as a Barista, greet and serve customers, using your expert product knowledge to advise customers on choices and maximise sales, ensuring food and drinks are served to their tables promptly.
• To stand in for the FOH Supervisor when they are on a scheduled day off (2 days a week) or otherwise absent.
• To assist the FOH Supervisor in all aspects of Front of House management including