ADDITIONAL INFORMATION

Job Number25054026
Job CategoryFood and Beverage & Culinary
LocationPier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia, 2000
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Are you curious, outgoing and warm? If so, Pier One Sydney Harbour is looking for you to join our team!
We believe in the power of personality and style to deliver mind-blowing service to our guests, rather than following a standard hotel script.
Whether you are an experienced industry professional or a newcomer eager to learn and grow, our pier presents endless opportunities for motivated and skilled individuals. Located under the iconic Sydney Harbour Bridge, our five-star hotel boasts 189 premium rooms and suites, offering a truly luxurious experience on the vibrant heritage waterfront pier.
Pier One Sydney Harbour is not just a workplace; it’s a place where you can showcase your talents and make a real impact on our guests’ experience.
We work every day to elevate our associate’s experience.

SOME OF YOUR KEY RESPONSIBILITIES:

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Manage Day-to-Day Operations: Oversee associates and ensure staffing levels meet service, operational, and financial goals while maintaining service and sanitation standards.
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Lead and Develop Team: Inspire, mentor, and coach the team, fostering trust and collaboration. Set clear goals, prioritize tasks, and ensure adherence to company policies.
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Ensure Exceptional Customer Service: Deliver high-quality service that exceeds guest expectations, empower associates to resolve concerns, and gather feedback to improve service quality.
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Maintain Compliance and Standards: Ensure adherence to local, state, and federal regulations, including liquor laws, health & safety standards, and food handling procedures.
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Human Resources Management: Provide guidance, training, and performance feedback to team members, promoting skill development, retention, and morale.
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Financial Oversight: Manage financial aspects of the department, including purchasing, invoice management, and operational cost analysis.
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Support Peak Operations: Assist team members during peak service periods and ensure product quality and presentation standards are consistently met.

WHAT WE VALUE FOR THIS ROLE:

• 3 years of experience in a similar role in the hospitality industry.
• Demonstrated skills in adaptability, communication, problem solving and decision making and driven for results.
• You’ll think outside the box and have an open-minded personality.
  Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
  The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand’s target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you