WHO WE ARE

Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we’re dedicated to providing exceptional experience and service for our guest’s whichever platform or venue they visit.
Our ten destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London’s newest luxury casino Metropolitan Mayfair. We’re a ‘Why Not?’ brand that likes to challenge the status quo and we’re passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people.

REQUIRED SKILLS

• An innovator and entrepreneur who understands Service.
• Experienced in managing large, fast paced multi faceted operations.
• Experienced in management of staff.
• Excellent organisational skills.
• Personal Licence Holder.
• A good knowledge of service standards relating to all aspects of the service of food, wines, alcoholic and non-alcoholic drinks & beverages.
• Very comfortable when communicating with guests and fellow employees both verbally and in writing and in making presentations to senior management.
• Great sense of humour.
• Great organiser, good persuader, great salesperson.
• Positive and upbeat attitude.
• A high level of personal integrity.
• A strong work ethic with a passion for exceeding expectations.
• Show respect and appreciation to all.
• Encourage and contribute toward a culture that supports everyone to be the best that they can be.

To support and assist the F&B Manager in achieving the highest possible standards of customer service and profitability and ensuring compliance with all relevant legislation and company procedures.

• Responsible for making recommendations and planning for changes to product, experience and service standards to maximise the customer experience.
• To support the F&B Manager in ensuring that F&B departments and personnel are operating in such a manner as to maximise revenues and control costs to maximise profitability and to ensure the security and proper recording of revenues and company stocks.
• To supervise and organise all F&B employees, facilities, equipment and raw materials to ensure the highest standards of product preparation, presentation and service are achieved.
• To ensure that all F&B staff have the training, equipment, facilities and resources to properly complete their duties.
• To provide, and ensure staff provide, and have the skills to provide, outstanding customer service and guest relations at all times.
• To make recommendations to senior management on any and all aspects of the Club that could improve Guest Satisfaction.
• Responsible for the selection, recruitment, training, appraisal, motivation, coaching & counselling of F&B staff members.
• To strictly comply, and ensure all F&B staff comply, with all accounting, control and financial procedures as required by the company to safeguard stocks, monies and facilities.
• To strictly comply, and ensure all F&B staff comply, with all current legislation and company procedures. For example, but not exclusively in such areas as employment, licensing, Hygiene, Health and Safety and Gaming.
• To foster outstanding co-ordination & communication with all Departments throughout the club to ensure guest experience is optimised.
• To establish and maintain a positive and effective working environment for all staff.