Assistant Food & Beverage Manager at SINGAPORE MARRIOTT TANG PLAZA HOTEL

Old Goa, Goa, India -

Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

0.0

Posted On

04 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Satisfaction, Employee Satisfaction, Financial Goal Achievement, Food And Beverage Operations, Culinary Operations, Customer Service, Coaching, Teamwork, Problem Solving, Brand Standards Adherence, Complaint Resolution, Relationship Building, Accounting Procedures, Quality Audit Assistance

Industry

Hospitality

Description

JOB SUMMARY Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area. OR • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Assisting in Food and Beverage Operations • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. • Provides excellent customer service to all employees. • Responds quickly and proactively to employee's concerns. • Uses coaching skills throughout the property. • Demonstrates self confidence, energy and enthusiasm. • Motivates and encourages staff to solve guest and employee related concerns. Ensuring Exceptional Customer Service • Provides excellent customer service. • Responds quickly and proactively to guest's concerns. • Understands the brand's service culture. • Sets service expectations for all guests internally and externally. • Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee. • Follows up to ensure complaints have been addressed to the guest's satisfaction. • Develops a relationship with all guests to build repeated clientele internally and externally. Additional Responsibilities as Assigned • Complies with all corporate accounting procedures. • Assists GM as needed with annual Quality audit. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you’ll deliver on the Fairfield Guarantee — our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Responsibilities

The position is responsible for overseeing assigned food and beverage and culinary operations, focusing on maintaining standards and meeting or exceeding established financial goals. Key duties include fostering a positive work environment, providing excellent customer service to both guests and employees, and proactively resolving concerns.