THE PERSON

We are looking for someone with the following skills and attributes:

ESSENTIAL

• Previous experience in a similar role or a F&B Supervisor looking for the next step in their career.
• High level of customer care skills.
• Attention to detail.
• Ability to prioritise and multitask at any given time.
• Strong leadership and personal presence, able to demonstrate focus, energy and tenacity in the pursuit of results. Self-motivated and able to motivate, influence and inspire others.
• Able to work independently.
• Proficient user of Microsoft Office.
• Ability to work under pressure, prioritize tasks, and meet deadlines.
• Excellent organizational skills.
• Must possess effective oral and written communication skills.
• Must be able to work flexible hours including evenings, weekends and bank holidays.
• Team player

ABOUT US

The Victory Services Club in London is a successful and prestigious private members club exclusively for serving and retired members of all ranks of the UK Armed Forces (and their allies), and their immediate families. The Club was established in 1907 as a charity with two primary objectives: to promote military efficiency and esprit de corps, and to relieve need, hardship or distress amongst serving personnel and their dependents. The Club is located adjacent to Marble Arch and offers 202 bedrooms, 8 Conference Rooms and a range of other facilities including bars

We are looking for an Assistant Food & Beverage Manager to, effectively and appropriately, manage all catering and bar services within the Club to ensure that the highest standards of Food & Beverage service are consistently delivered through quality leadership and robust team management. The primary business objective is to maximise profitability of the F&B outlets through effective selling of all products/services whilst while continually exceeding member/guest expectations within line with payroll and operational budgets. The person will feed in to the strategic planning and organisation of the Food & Beverage operation to meet the growing needs and diversity of the business.
Key responsibilities of this role include:
1.To ensure that each member and guest using the F&B facilities receive the best possible service experience.
2.To be proactive in the initiating systems to ensure ever increasing levels of customer service are delivered.
3.To deal with customer complaints in an efficient and timely manner.
4.To liaise with the F&B Manager and Deputy F&B Manager in relation to preparation for forthcoming business regarding department resources.
5.To ensure that any rostering complied for the operation is in line with the needs of the business.
6.Effectively manage the induction and probation process of F&B team members.
7.To ensure correct shift operating procedures (including opening & closing) are followed.
8.To monitor and manage staff performance and capabilities.
9.To liaise closely with Executive Chef, and Events Manager regarding cross-departmental business activity.
10.To establish departmental ‘Standards of Performance’ and processes for managing consistency and compliance.
11.To ensure stock controls exist throughout all outlets with clear accountability at all levels within the department.
12.To control all related costs in line with budgeted targets.
13.To ensure budgeted sales are met through effective selling practices, merchandising and marketing.
14.To ensure that all purchasing, GPs and other indirect costs are managed effectively.