ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

ABOUT THE ROLE

At Four Seasons Firenze we are looking for a passionate Assistant Front Desk Manager to oversee the Front Desk operations and act as the manager on duty in the hotel when senior managers are not available.

WHAT YOU WILL DO

• Support the Front Desk Manager in supervising reception staff and ensuring all company standards are followed.
• Assist the Front Desk Manager team in recruiting, training, evaluating and coaching all front desk employees.
• Coordinate arrivals, departures and billing requirements with Sales and Catering Department. Block rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure guests’ recognition.
• Assure that all financial and credit procedures are followed.
• Follow up on credit problems with Front Office Manager and/or Credit Manager. Review all paid-outs, rebates, Petty Cash disbursements and Direct Billings.
• Take action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees when senior managers are not available. Respond swiftly and effectively in any hotel emergency or safety situation.
• Resolve customer complaints assisting them in all inquiries and promptly inform the Hotel senior management team.Perform Front Desk duties on own, including but not limited to guests’ checks in and out and all required cashiering transactions.
• Assist with responsibilities and duties in the absence or heavy volume in the areas of Reservations, Switchboard, Concierge and Guest Services.
• Support with any other tasks within the division and/or any tasks assigned to by the management team.