Start Date
Immediate
Expiry Date
16 Aug, 25
Salary
0.0
Posted On
17 May, 25
Experience
3 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Communication Skills, Management Skills, Leadership
Industry
Hospitality
ADDITIONAL INFORMATION
Job Number25079866
Job CategoryRooms & Guest Services Operations
LocationJW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates, 121000
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
POSITION SUMMARY
Manage all front desk operations and ensure that all front desk associates adhere to policies, procedures, regulations and standards presented by hotel management. Ensuring that front desk operation runs smoothly in a professional manner at all times. Perform all front desk related responsibilities and duties when assigned or required. Perform duty manager related responsibilities and duties when assigned or required. Ensure all front desk agents have a clear expectations set to prioritize their responsibilities. Serve as BSA Champion for the Front Office Department. Ensure appropriate and adequate training of all front desk associates and supervisors including all on-the-job, off-the-job and 15min training.
EXPERIENCE:
Skills and Knowledge Strong Communication skills (verbal, listening, writing)
EDUCATION OR CERTIFICATION
SPECIFIC DUTIES
The following are specific responsibilities and contributions critical to the successful performance of the position:
Ensure daily all forms of communication are used to full capacity and relevant information is handed over to the next shift throughout the shift and briefings.
Ensure that all concerned departments are informed in regards of room moves, no-shows, early arrivals, special requests, repeat guests or other guest preferences.
Policies and Procedures
Guest Relations
Communication
Working with Others
Physical Tasks