Splendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino’s allure. Our elevated escape is perched in the protected Portofino hills, overlooking the glittering Gulf of Tigullio and charming Portofino. We are proud of our legendary past and continue to visualize our heritage of the future.
Become part of a caring team of professionals striving for excellence. At Belmond, we look for effortlessly engaging characters whose personality, humor, and charm shine through, creating a culture for unscripted and instinctive service and genuine human connection.
We are seeking an Assistant Front Desk Manager for the upcoming season to join our Front Desk team. The ideal candidate is passionate about providing authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence, and curiosity. He/she is enthusiastic about service and eager to grow professionally.

Key Responsibilities:

• Greeting guests and ensuring efficient and friendly check-in and check-out processes.
• Rooming guests and answering inquiries about the hotel and local area.
• Organizing special requests and liaising with all hotel departments to ensure high service standards.
• Implementing Leading Quality Assurance and Belmond Standards.
• Supporting, training, and supervising front office staff.
• Supervising workload during shifts and maintaining communication with all departments.
• Ensuring accurate room status information and resolving guest issues promptly and courteously.
• Conducting regular meetings with the front office team and reviewing daily reports.
• Ensuring the implementation of hotel policies and house rules.
• Operating front office computer systems and ensuring timely responses to messages and emails.
• Maintaining an organized filing system with all documentation.

REQUIREMENTS

• At least 2 years of experience in the same role in luxury hotels
• Ability to handle stressful situations and remain calm under pressure
• Fluent in Italian and English. A third Language is required
• High standards of service
• Knowledge of Microsoft Office package and major hotel operating systems
• Good communication skills

OTHER REQUIREMENTS:

• Effective communication, emotional intelligence, adaptability.
• Willingness to work as a team player.
• Ability to provide genuine and consistent high levels of service by anticipating and exceeding guest and colleague expectations.
• Treating each other with respect and inclusiveness regardless of position, level, or background.

• Greeting guests and ensuring efficient and friendly check-in and check-out processes.
• Rooming guests and answering inquiries about the hotel and local area.
• Organizing special requests and liaising with all hotel departments to ensure high service standards.
• Implementing Leading Quality Assurance and Belmond Standards.
• Supporting, training, and supervising front office staff.
• Supervising workload during shifts and maintaining communication with all departments.
• Ensuring accurate room status information and resolving guest issues promptly and courteously.
• Conducting regular meetings with the front office team and reviewing daily reports.
• Ensuring the implementation of hotel policies and house rules.
• Operating front office computer systems and ensuring timely responses to messages and emails.
• Maintaining an organized filing system with all documentation