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Assistant Front Desk Manager at THE UMSTEAD HOTEL & SPA

Cary, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Dec, 25

Salary

0.0

Posted On

20 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Coaching, Problem-Solving, Guest Service, Scheduling, Training, Communication, Operational Efficiency

Industry

Hospitality

Description

Job Details Level: Experienced Job Location: NC The Umstead Hotel and Spa - Cary, NC Position Type: Full Time Salary Range: Undisclosed Job Category: Front Office Description Work Where Luxury Meets Southern Hospitality The Umstead Hotel & Spa, a Forbes Five-Star, AAA Five Diamond property in Cary, NC, is seeking an Assistant Front Office Manager to join our Rooms Division leadership team. This position supports the Front Office Manager in overseeing daily operations, ensuring exceptional guest service, and motivating a team of associates in alignment with The Umstead’s Vision and Values. What You’ll Do • Supervise and support Front Office operations to ensure seamless check-in, check-out, and guest service. • Act as a liaison between guests, associates, and management, resolving issues with professionalism and care. • Assist in scheduling, training, and coaching associates to maximize performance and service standards. • Monitor room revenue opportunities, yield management, and operational efficiency. • Collaborate with other departments to ensure smooth communication and guest satisfaction. Qualifications What We’re Looking For • Previous leadership or supervisory experience in Front Office or Hotel Operations. • Knowledge of Opera PMS and hotel operations technology preferred. • Strong leadership, coaching, and problem-solving skills. • Ability to anticipate guest needs and deliver luxury service. • Flexible schedule availability, including weekends and holidays. Compensation & Benefits • Competitive base salary • Medical, dental, and vision insurance • Long-term disability and life insurance • 401(k) with company match • Complimentary parking and employee meals • Wellness programs and luxury hotel perks Join a team dedicated to excellence, hospitality, and unforgettable guest experiences. Apply today to become part of The Umstead legacy.

Responsibilities

Supervise and support Front Office operations to ensure seamless check-in, check-out, and guest service. Act as a liaison between guests, associates, and management, resolving issues with professionalism and care.