As the Assistant Front End Team Lead at Sunterra Market, you help bring our vision to life—ensuring every guest enjoys a smooth, welcoming, and memorable experience from the moment they arrive to the moment they leave. Sunterra blends culinary artistry with everyday convenience, offering fresh, sustainable, and gourmet products to customers who value quality and care.
This leadership position is responsible for ensuring exceptional customer service, efficient checkout operations, and a well-organized front-of-store experience. With a strong foundation in retail service and team collaboration, you will support and guide front-end team members in delivering legendary service—greeting customers with warmth, resolving concerns with care, and creating positive interactions that reflect the heart of the Sunterra experience.
This is a hands-on, supportive leadership role that requires a passion for people, a commitment to operational excellence, and a desire to grow within a dynamic retail environment. You will assist in planning, organizing, and executing daily front-end functions while ensuring that departmental goals—as communicated by the Front-End Team Lead and Market Manager—are consistently met or exceeded.
A key part of the role includes overseeing the checkout experience from start to finish, ensuring every transaction is smooth, accurate, and concludes with a successful carryout. This final touch helps complete an immersive, polished, and unforgettable shopping experience.
If you’re service-driven, detail-oriented, and motivated by the opportunity to lead by example and support team development, this is your chance to make a meaningful impact in a fast-paced, customer-focused environment.

QUALIFICATIONS:

· High school diploma or equivalent.
· Previous experience in customer service, preferably in a grocery or retail environment.
· Demonstrated leadership potential or prior supervisory experience.
· Strong communication, time management, and problem-solving skills.
· Familiarity with POS systems and cash handling procedures.
· Passion for food, people, and creating positive experiences.
· Availability to work flexible hours, including evenings, weekends, and holidays.
· WHMIS and Food Safety certification (training provided by Sunterra).

· Ensure effective and proper procedures for customer checkout, handling of tenders, and use of PLUs.
· Perform opening and closing procedures for cash registers.
· Assist in bagging groceries and maintaining a clean, organized front-end area.
· Memorize and utilize popular product codes (especially produce) to ensure efficient transactions.
· Answer incoming market telephone calls and assist with customer inquiries.
· Process online grocery order invoices and assist customers with pick-up orders.
· Demonstrate advanced knowledge of Sunterra’s loyalty programs (Fresh Rewards and Team Member discounts).
· Understand and assist customers with the company website, including grocery and meal ordering, and the sign-up/registration process.
· Maintain attractive and effective customer service displays using approved marketing materials.
· Follow and comply with all applicable health and sanitation procedures and adhere to safe work practices.
· Support the training and onboarding of new front-end team members.
· Provide daily coaching and guidance to ensure consistent, high-quality service.
· Assist in enforcing company policies, procedures, and safety standards.
· Help manage team scheduling, shift coverage, and labor control.
· Act as a point of contact in the absence of the Front End Team Lead, ensuring continuity of leadership and service.