Job Ref: 4C1409
Branch: The Westin London City
Location: The Westin London City, London (Central)
Salary/Benefits: Market Related Salary + Service Charge
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 27/06/2025
Closing date: 29/07/2025

WHAT WE NEED FROM YOU

We hire mostly on personality potential but here are a few of our requirements…

To succeed in the role of Assistant Front of House Manager, you will need the following qualities and skills:

• Warm, professional, and naturally welcoming demeanour.
• Impeccable personal presentation aligned with Westin standards.
• Strong alignment with Westin’s brand values and guest philosophy.
• Excellent interpersonal and training skills, with a collaborative approach to team development.
• Self-motivated with a positive, can-do attitude.
• Creative thinker with a proactive, solution-driven mindset.
• Flexible and adaptable to varied shifts and fast-paced environments.
• Fluent in English (written and spoken); additional languages are a plus.
• Confident in using Opera PMS or similar systems
• Minimum of 3 years’ proven experience in guest services, front desk operations, or related roles within a 5-star hotel environment, including previous duty management experience.
• Marriott experience is preferable but not necessary.

• Warm, professional, and naturally welcoming demeanour.
• Impeccable personal presentation aligned with Westin standards.
• Strong alignment with Westin’s brand values and guest philosophy.
• Excellent interpersonal and training skills, with a collaborative approach to team development.
• Self-motivated with a positive, can-do attitude.
• Creative thinker with a proactive, solution-driven mindset.
• Flexible and adaptable to varied shifts and fast-paced environments.
• Fluent in English (written and spoken); additional languages are a plus.
• Confident in using Opera PMS or similar systems
• Minimum of 3 years’ proven experience in guest services, front desk operations, or related roles within a 5-star hotel environment, including previous duty management experience.
• Marriott experience is preferable but not necessary