Job Ref: 4C1443
Branch: Canopy by Hilton London City
Location: Canopy London City, London (Central)
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 11/08/2025
Closing date: 24/09/2025
We have an exciting opportunity for an Assistant Front of House Manager to join the vibrant team at Canopy by Hilton London City, where style meets substance in the heart of the capital. If you’re passionate about hospitality, love supporting dynamic teams, and thrive in a fast-paced, people-first environment, this could be your next career step.

ABOUT YOU

You’re a confident and approachable hospitality professional who leads by example and thrives in a supportive leadership role. You understand the importance of teamwork, attention to detail, and genuine guest care.

We’re looking for someone who:

• Has at least 1 year’s experience in a supervisory or assistant front-of-house role within the upscale hotel market
• Ideally, has Hilton experience and knowledge of OnQ PMS (training can be provided)
• Brings strong communication skills and a hands-on approach to leadership
• Can remain calm and solution-focused under pressure
• Enjoys developing others and fostering a positive team culture
• Is flexible, adaptable, and eager to grow within the Hilton brand

ABOUT THE ROLE

Reporting to the Front of House Manager, you’ll play a key part in the day-to-day running of the Front Desk, Concierge, and Switchboard teams. Your mission? To help deliver seamless, personal, and memorable experiences for every guest, from arrival to departure.

KEY RESPONSIBILITIES INCLUDE:

• Assisting in the daily management of front-of-house operations, ensuring service excellence at every stage of the guest journey
• Supporting, training, and motivating team members to achieve high performance and Hilton service standards
• Helping manage schedules, departmental budgets, and cost control processes
• Ensuring SOPs, training programs, and policies are followed in line with Hilton brand guidelines and UK regulations
• Overseeing guest relations, proactively managing guest feedback, and driving engagement across guest review platforms to maintain high satisfaction scores and brand reputation
• Monitoring guest satisfaction, resolving issues promptly, and driving continuous improvement
• Acting as Duty Manager when required, representing the hotel with professionalism and a guest-first mindset
• Collaborating with other departments to ensure smooth operations and exceptional service delivery