ASSISTANT FRONT OF HOUSE MANAGER - HOLMES HOTEL

At Holmes Hotel, we are all about creating stories and memories by delivering excellent and personal service to our guests.
The friendly face of the 118 bedrooms at Holmes Hotel, our Assistant Front of House Manager will ensure that the service provided by the Reception team is beyond the normal guest experience that would be expected by our guests. Your helpful, can-do approach and passion for great service will create an amazing impression every time.

As our Assistant Front of House Manager, you will receive:

• Salary: Competitive plus great benefits
• Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
• Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Two free meals per day
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme – up to £750!
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• 24/7 employee assistance programme
• Rota given 2 weeks in advance
• Departmental productivity & service incentive scheme
• Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events
• Company pension plan & award-winning training

The ideal candidate for the Assistant Front of House Manager role will:

• Liaise with the relevant Front of House teams to ensure guest and colleague satisfaction, financial goals, and responsible business targets are met while ensuring the smooth running and robust strategic direction of the Front of House department
• Manage and develop the team through planning and execution of payroll and rotas, recruitment, induction, training, appraisals, and performance management
• Demonstrate leadership through leading by example
• Clearly communicate operational and strategic information and ongoing customer feedback
• Empower the Front of House teams by providing an inspiring service culture through briefings, team meetings, and coaching
• Have excellent knowledge of Opera
• Have previous Assistant Front of House Manager or Front Office Manager experience in a hotel

Located in the heart of Marylebone, Holmes Hotel is an original and unquestionably unique boutique hotel created for curious minds. The ideal home from which to investigate the rest of the city.

• Liaise with the relevant Front of House teams to ensure guest and colleague satisfaction, financial goals, and responsible business targets are met while ensuring the smooth running and robust strategic direction of the Front of House department
• Manage and develop the team through planning and execution of payroll and rotas, recruitment, induction, training, appraisals, and performance management
• Demonstrate leadership through leading by example
• Clearly communicate operational and strategic information and ongoing customer feedback
• Empower the Front of House teams by providing an inspiring service culture through briefings, team meetings, and coaching
• Have excellent knowledge of Opera
• Have previous Assistant Front of House Manager or Front Office Manager experience in a hote