Assistant Front Office Manager at Accor

Bangkok, , Thailand -

Full Time

Start Date

Immediate

Expiry Date

29 May, 26

Salary

0.0

Posted On

28 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Coaching, Motivation, Guest Relations, Problem-Solving, Communication, Financial Understanding, Analytical Understanding, Opera Cloud, Property Management Systems, Brand Standards Compliance, SOP Compliance, Performance Management, Training

Industry

Hospitality

Description

Company Description Novotel Bangkok Platinum Pratunam is located in the Pratunam area, the heart of Bangkok's fashion and shopping district. This hotel caters to a modern lifestyle, offering relaxation and family time with 288 perfectly designed rooms and suites. Furthermore, Novotel Bangkok Platinum Pratunam provides high-level comfort and relaxation for all guests, whether for leisure, wellness or business. Job Description Support and oversee daily Front Office operations, including Reception, Concierge, Guest Relations, and Bell Services. Lead, coach, and motivate the Front Office team to consistently deliver high service standards. Handle complex guest feedback and complaints professionally, ensuring timely and effective resolution. Ensure full compliance with brand standards, SOPs, and service quality expectations. Ensure Accor Live Limitless (ALL) Loyalty Members receive proper recognition, benefits, and personalized care throughout their stay. Drive team performance on ALL enrollment, upselling initiatives, guest satisfaction programs, and related KPIs. Coordinate closely with Housekeeping, F&B, Engineering, and other departments to ensure smooth daily operations. Support training, performance management, and development of Front Office team members Review guest feedback, reports, and service metrics to drive continuous improvement. Qualifications Experience 5-7 years in front office operations, with prior supervisory experience in a premium hotel environment. Proficiency in Property Management Systems, particularly Opera Cloud. Strong leadership, communication, problem-solving, and able to work under pressure. Good financial and analytical understanding. Good command of English communication. Additional Information Employee benefit card offering discounted rates at Accor hotels worldwide. Develop your talent through Accor’s learning programs. Opportunity to grow within your property and across the world! Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The role involves supporting and overseeing daily Front Office operations across Reception, Concierge, Guest Relations, and Bell Services while leading and motivating the team to maintain high service standards. Key duties include professionally handling complex guest feedback, ensuring compliance with brand standards, and driving performance on loyalty programs and upselling initiatives.