Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting memorable and impactful experiences for your guests for your colleagues & for your planet
Hospitality is a work of heart,
Join us and become a Heartist®.
Pullman & Mercure Brisbane King George Square is a large vibrant 438 room twin towered hotel which acts as a sanctuary for leisure and business travellers as well as a place to be with our external facing Venues. Located opposite King George Square, City Hall and ideally situated in the heart of Brisbane CBD the hotel has some of the largest conference spaces in Brisbane incorporating 2 ballrooms.
The hotel also features some amazing and extremely popular externally facing venues including Goldfinch Restaurant and Street Café, Sixteen Antlers Rooftop Bar as well as internal facing KG Bar, & Expresso Bar.

Job Description

• Be guest obsessed and passionate about team development, Guest loyalty and have an eye for the little things.
• To support smooth and efficient running of the Front Office Operations with a high level of guest service always provided.
• Be responsible for helping to shape a “Can do, Guest Obsessed Culture” to support the achievement of key financial indicators.
• Assist with fortnightly rostering of all Front Office staff
• Attend morning briefings if available
• Lead by example in all Front Office service areas and shifts ensuring your team provide a warm genuine welcome to guests, anticipate their needs, and go above and beyond to create memorable moments.
• Have a genuine passion for bringing out the best and building the capabilities of the team
• Be deadline driven and ensure the highest standards within your department.
• Have Full working rights in Australia.
• Run and actively participate in weekly Front Office meetings, respecting the confidentiality of issues which may be discussed formally or informally.
• Stand in the for the Front Office Manager in their absence
• Lead the team by example with impeccable grooming and presentation.
• Have a passion for creating exceptional experiences for our guests.
• Excellent problem resolution skills along with outstanding communication and active listening skills.

Qualifications

• The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required
• Have previous experience as Assistant Front office manager/Senior Duty Manager within the hospitality industry.
• Strong verbal and written communication skills and pride in personal presentation
• A people person who is able to make genuine connections with their colleagues and guests
• A genuine passion for customer service with a strong focus on always making our guest’s feel welcome during their stay
• Have previous experience working in a large 4-5 Star property.
• Have the availability and flexibility to work shifts across Monday to Sunday including early mornings and late nights and Public Holidays
• Have a sound understanding of Opera property management system or equivalent.
• Understanding emergency response procedures

Hold a current RSA and First Aid Certificate
Additional Information

Please refer the Job description for details