Assistant Front Office Manager at Accor

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

18 Aug, 26

Salary

0.0

Posted On

20 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front Office Management, Leadership, Guest Experience, Revenue Growth, Upselling Strategy, Performance Reporting, Staff Coaching, Conflict Resolution, Opera Cloud, Interpersonal Skills, Budgeting, Human Resources Management, Customer Service, Strategic Planning, Time Management, Communication

Industry

Hospitality

Description

Company Description At Pullman Singapore Orchard, progress is woven into every experience we create — from our fashion-inspired rooms and suites to our vibrant dining destinations, wellness spaces, dynamic event venues, and one-of-a-kind urban beach club atmosphere. More than a 5-star hotel, we are a bold, design-led destination where contemporary hospitality, culture, flavour, and connection come together to spark discovery and memorable moments. Our service culture is built on curiosity, confidence, and growth, encouraging our teams to bring fresh energy to every guest interaction. Here, every role contributes to a hotel experience that feels stylish, social, and alive — where people are empowered to grow, ideas move forward, and the spirit of Pullman comes to life through service that is personal, progressive, and unmistakably memorable. Job Description Works with direct reports to Front Office Manager. Assist to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. Ensures Front Office operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues, and maximizes the financial performance of the department. As the Assistant Front Office Manager, he/she is responsible for guests experience and must ensure each guest receives the highest level of service and attention throughout their stay Primary Responsibilities Management and leadership of the Front Office team Be part and take an active role in the Associate of Rooms Division Executives Singapore To ensure continuity in service delivery, demonstrates collaborative and encouraging leadership to support the team of Guest Services, Reception, Operator and Lobby Lounge. Drives constant service and system improvement Identify and develop colleagues for growth management. Colleagues with performance issues will be coached and mentored. Develop and execute the annual upsell strategy, achieve goals as set by management and co-operating with the Sales and Revenue team in promoting hotel sales and strategy. Ability to lead by example, believe in a strong team culture and set the scene for high performance. Prepare performance reports related to Front Office. Maintain close observation of daily house count. Monitor selling status of house daily, flash report, allowance etc Review daily front office work and activity reports generated by Night Audit. Review Manager Daily logs and Guest feedback forms on daily basis. Acting as the Manager on Duty during shifts Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports, and tracking logs. Perform other duties as assigned. Drives exceptional guest service within Front Office Demonstrates and communicates keys drivers of guest satisfaction to employees for the brand’s target guests. Reviews guest feedback and ensures appropriate corrective action is taken. Creates an atmosphere in all Front Office areas that meets or exceeds guest expectations. Uses personal judgement and expertise to enhance the customer experience. Works to continually improve customer service by integrating obtained feedback and personal judgments into action plans. Ensures that colleagues understand expectations and parameters for Front Office duties. Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results. Managing and conducting Human Resources activities Interviews and hires future colleagues. Ensure colleagues are treated fairly and equitably. Fosters colleagues’ commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees. Reviews colleagues’ satisfaction results by solicits colleagues’ feedback and exercise “open door policy”. Ensure property policies are administered fairly and consistently, disciplinary procedures and documentation are completed accordingly to Standard Operating Procedures. Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. Qualifications Diploma or Degree from a school for Tourism & Hotel Management. Minimum 5 years’ relevant experience with at least 2 years at a line management level. Excellent communication skills in English and ability to communicate in a second language. Knowledge of Opera Cloud or similar property management system Additional Information Possess strong interpersonal skills. Understand and addresses guests and/or colleagues needs. Train and motivate colleagues. Create and maintain a cohesive environment for the team. Focus on service with an eye for detail and an approachable attitude. Work well under pressure, with the ability to analyse and resolve issues by exercising good judgment. Prioritise and organize work assignments and delegates work effectively. Self-motivated and show good initiative in a dynamic environment. Ensure security and confidentiality of guest and hotel information. Possess good computer and property management system skills. Embrace and responds to change effectively Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

Oversee Front Office operations to ensure brand standards are met and guest satisfaction is maximized. Lead and develop the Front Office team while implementing departmental strategies to grow revenue and financial performance.