Location:
This position is located at our (corporate office / property XXXXX) in (Place), (Country).
Overview:
At Aman, we go beyond expectations to create exceptional guest experiences. Under the guidance of the Front Office Manager, the Assistant Front Office Manager plays a pivotal role in overseeing Front Office operations, ensuring seamless service, and upholding the highest standards of guest satisfaction. This leadership position requires a hands-on approach, a passion for excellence, and a commitment to delivering Aman’s renowned hospitality.
This position is based on property at Aman Rosa Alpina, San Cassiano Trentino-Alto Adige, Italy.

Responsibilities:

• Guest Experience & Recognition: Ensure every guest is delighted through personalized service, maintaining guest history, and implementing recognition programs.
• Service Excellence: Lead by example, oversee standards, and drive a culture of continuous improvement in guest interactions.
• Leadership & Team Development: Mentor and empower the team, foster strong communication, and create an inspiring work environment.
• Operational Efficiency: Manage Front Office operations with precision, ensuring smooth check-ins, departures, and high service consistency.
• Problem-Solving & Innovation: Proactively address guest concerns, implement creative solutions, and encourage service innovation.
• Revenue & Cost Management: Optimize resources to enhance productivity while maintaining financial performance.
• Safety & Compliance: Uphold safety protocols and emergency procedures to ensure a secure environment for guests and employees.

This is not an exhaustive list—Aman employees go above and beyond to create unforgettable experiences.
Qualifications:
We are seeking a passionate and experienced Assistant Front Office Manager who embodies Aman’s dedication to exceptional service and leadership.

Essential Qualifications:

• Languages: Fluent in English and Italian (verbal & written).
• Education: Degree or Diploma in any discipline.
• Experience: Minimum 2 years as a Duty Manager or Assistant Front Office Manager in an international luxury hotel.

• Skills & Attributes:

• • Strong computer proficiency.
• Ability to work long hours in a dynamic environment.
• A natural team leader—motivated, flexible, and goal-oriented.

• Proactive, enthusiastic, and committed to delivering excellence.

  Desirable Attributes:

• Personal Traits: Self-confidence, maturity, a sense of humor, and a warm, engaging personality.

• Additional Languages: Knowledge of other foreign languages is an advantage.

If you thrive in a detail-oriented, luxury environment and are passionate about guest experiences, we’d love to hear from you

• Guest Experience & Recognition: Ensure every guest is delighted through personalized service, maintaining guest history, and implementing recognition programs.
• Service Excellence: Lead by example, oversee standards, and drive a culture of continuous improvement in guest interactions.
• Leadership & Team Development: Mentor and empower the team, foster strong communication, and create an inspiring work environment.
• Operational Efficiency: Manage Front Office operations with precision, ensuring smooth check-ins, departures, and high service consistency.
• Problem-Solving & Innovation: Proactively address guest concerns, implement creative solutions, and encourage service innovation.
• Revenue & Cost Management: Optimize resources to enhance productivity while maintaining financial performance.
• Safety & Compliance: Uphold safety protocols and emergency procedures to ensure a secure environment for guests and employees