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Assistant Front Office Manager at Avion Hospitality Employee Services LLC

Grapevine, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Oct, 26

Salary

0.0

Posted On

14 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front Office Management, Leadership, Team Management, Guest Relations, Conflict Resolution, Hotel Management Software, MS Office Suite, Communication Skills, Interpersonal Skills, Staff Training, Performance Feedback, Administrative Reporting

Industry

Hospitality

Description

Description Front Office Assistant Manager We are seeking a dedicated and professional Front Office Assistant Manager to join our dynamic hospitality team. This role offers an exciting opportunity to lead and support our front desk operations, ensuring an exceptional guest experience while maintaining the highest standards of service and efficiency. Key Responsibilities: - Oversee daily front desk operations, including check-in and check-out procedures, reservations, and guest inquiries - Supervise and support front office staff, providing training, coaching, and performance feedback - Ensure guest satisfaction by addressing and resolving complaints promptly and effectively - Maintain accurate records of guest information, billing, and reservations - Collaborate with other departments to ensure smooth operational flow and guest service excellence - Monitor and manage front desk supplies and equipment to ensure optimal functionality - Assist in implementing and maintaining standard operating procedures and service standards - Support management in administrative tasks and reporting as needed We offer an excellent benefits package which includes: Medical, dental, vision, prescription and life insurance Employer matched 401 K plan Vacation, holiday and sick pay Free Meals Free parking Outstanding team member discounts in all Hilton Family of Brands hotels Requirements Skills and Qualifications: - 1 year previous experience as an Assistant Front Office Manager - Excellent communication and interpersonal skills - Strong leadership and team management abilities - Ability to handle guest concerns with professionalism and tact - Proficiency in hotel management software and MS Office Suite - High school diploma or equivalent; additional hospitality or management training preferred - Ability to work flexible hours, including evenings, weekends, and holidays

Responsibilities

Oversee daily front desk operations, including check-ins, check-outs, and reservations, while ensuring high guest satisfaction. Supervise and coach front office staff and collaborate with other departments to maintain service excellence.